IT Service Monitoring and Reporting Specialist
1. About Our Client:
This organization supports the U.S. Army Human Resources Command (HRC) by delivering critical IT service monitoring and reporting. The organization operates in the defense IT space, addressing the challenge of maintaining continuous availability and security of complex IT services, cloud environments, applications, and infrastructure. It provides 24/7/365 monitoring to ensure high availability and rapid incident response for essential government IT systems.
2. About the Opportunity:
The IT Service Monitoring and Reporting Specialist plays a key role in maintaining the performance, availability, and security of critical IT services. This fully remote position involves continuous monitoring, incident detection, and coordination of service recovery efforts in a high-availability environment. The role supports a 24/7/365 operation, primarily during third shift hours, and is essential in ensuring uninterrupted service delivery to government stakeholders.
3. Responsibilities:
• Monitor IT services, cloud applications, and infrastructure continuously
• Configure and maintain monitoring tools, alerts, and dashboards per government standards
• Detect service issues and initiate timely response actions
• Generate and distribute alerts and notifications to government stakeholders
• Produce weekly reports on performance, availability, and security trends
• Provide ad hoc reports within two hours of request
• Analyze monitoring data to identify root causes and suggest corrective actions
• Open and close service status flags within 15 minutes of outage identification and resolution, documenting Reasons for Outage
• Lead planning and execution of scheduled and unscheduled service interruptions
• Participate in government working groups providing monitoring inputs
• Troubleshoot hardware and software issues related to monitoring tools
• Architect, install, integrate, patch, and maintain the IT service monitoring framework
• Conduct quarterly assessments with platform owners to improve monitoring accuracy
• Maintain documentation for monitoring procedures and recovery processes
• Support contingency planning for data center shutdowns and security controls
4. Requirements:
• Experience with enterprise IT monitoring tools such as SolarWinds, Splunk, Dynatrace, or Nagios
• Strong knowledge of network performance monitoring, cloud environments, and IT infrastructure
• Experience supporting incident response and service recovery
• Ability to analyze complex data and produce clear reports
• Familiarity with IT Service Management processes including incident and change management
• Self-motivated with attention to detail and effective communication skills
• Must maintain a secure remote work environment compliant with DoD cybersecurity requirements
• Must be a U.S. Citizen able to obtain and maintain an active Secret clearance
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience
• Ability to work rotating shifts including third shift hours (1100 PM — 0700 AM)
• Physical ability to perform repetitive motions, follow audible communications, and sit for prolonged periods
Preferred:
• Prior DoD or federal IT operations experience
• Knowledge of Army HRC systems and mission environment
• ITIL certification or experience with ITIL-aligned environments
• Strong communication skills for reporting and stakeholder coordination
5. Pay Range and Compensation Package:
• The projected compensation range for this position is $65,000.00 to $85,000.00 (annualized USD)
• Compensation is based on factors including education, skills, experience, contract affordability, and organizational requirements
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.