IT Regional Technician (Temporary)

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or genderThe Regional IT Support Technician is responsible for providing technology services and support to USO operations within their area of responsibility Principal Duties and Responsibilities Essential Duties Monitor maintain and provide primary support for IT systems located in assigned region including but not limited to hardware software applications and telephonyManage helpdesk requests and reporting for assigned region Provide first level contact and problem resolution escalating critical issues in a timely manner as needed Serve as facilitator for staff in assigned region with subject matter expertise which includes vendors and staff in HQ offices to resolve IT Support issuesAssist with IT life cycle management Provide technical guidance in coordination of upgrades rollouts and other related projects Organize and maintain regional IT inventory and assist with creation and management of regional IT budgetTrain assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies procedures and processes Create update and maintain support documentation as neededMonitormaintain internet services and network services in assigned region and work with satellitefiber vendors to supporttroubleshoot outages or other related issues Responsible for reviewing and analyzing wireless and internet behaviors using supplied reports and make recommendations and configure settings to ensure network and internet services are optimized across all centers Other duties as assignedJob Specifications High School Diploma or equivalent Bachelors Degree andor MicrosoftCompTIA certification preferred4 years work experience in an IT support role Relevant experience in a not for profit military multicultural andor global organization preferredWorking knowledge of Windows in a client server network environment Proficiency with Active Directory user administration remote access communications and support including standard help desk procedures VoIP telephony and Unified Communications protocols wireless network access technologies and hardware and MS Office applications Familiarity with Mac operating systems and experience with mobile device management preferredGood knowledge of wireless network access technologies and hardware including but not limited to firewallWAPsatellite setup and configurationFluency in English Ability to speak read and write in the language of the host country at a native level preferred Ability to articulate and translate technical concepts to a non technical audienceStrong interpersonal and customer service skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalismDemonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poiseMust be punctual organized and self motivated with the ability to quickly and easily adapt to changing organizational needsAbility to achieve desired results while working collaboratively in a team environmentAbility to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers licenseMust be a strong advocate of the USOs mission to lift the spirits of Americas troops and their familiesDetails This position is located in Arlington VA Preference will be given to local candidates within commuting distance to the locationThis is a temporary position expected to last until May 2026Resume and cover letter are required for full considerationBackground check education criminal and driving requiredThe statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workloadIf thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work hereThere is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know ofApply today Join the mission Join Team USO