IT Operations Technician

Keep Manufacturing Connected-One System at a TimePDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel ManufacturingLocation: St. Joe, IN | Schedule: 1st shift 8am to 5pm | Pay Rate: $28.00 to $32.00PDS Tech Commercial is seeking a motivated IT Operations Technician to support day-to-day technology operations for a leading company in the steel industry. If you enjoy hands-on IT work, solving problems, and supporting users in a fast-paced industrial environment, this role offers a chance to make a real impact where technology meets manufacturing.Role Summary & ImpactAs an IT Operations Technician, you’ll play a vital role in keeping systems, devices, and infrastructure running smoothly across the local division. Your work directly supports employees, operations, and safety by ensuring reliable access to technology, applications, and equipment that power critical steel production and business processes.What You’ll Do (Day-to-Day Responsibilities)Provide technical support via phone, email, chat, ticketing systems, and in personSupport both onsite employees and remote locationsInstall, configure, test, and support IT infrastructure and business applicationsOrder, deploy, track, and manage inventory of new, used, and loaner IT equipmentTroubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devicesCreate and maintain user accounts and group membershipsProcure, configure, distribute, and support mobile devicesAssist with software installation, licensing, and troubleshootingCreate and maintain technical documentationParticipate in IT projects and perform additional duties as assignedRotate through on-call IT support, including evenings and weekends as neededSafety is a core value. All employees are expected to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.Required Qualifications Minimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printersIT-related associate degree, or an equivalent combination of education and experienceAbility to travel as needed to support other divisionsWillingness to work weekends and nights as requiredStrong troubleshooting, communication, and customer service skillsPreferred Qualifications (Nice to Have)Experience with MS Windows, Office 365, and mailbox setupExperience assembling, upgrading, and troubleshooting computer hardware and peripheralsExperience supporting network equipment, conference room A/V, and security systems (cameras, badges)Familiarity with workstation imaging and MDM solutions (e.g., Microsoft Intune)Prior experience in a heavy industrial or manufacturing environmentHelpdesk or customer support experienceCertifications or knowledge including:AZ-900MD-102 Endpoint Administrator AssociateMicrosoft Intune fundamentalsExperience with PowerShell, cloud migration, Microsoft ADO, or Agile methodologiesWhy Join Us? Be part of a team supporting a major leader in the steel industryHands-on exposure to diverse technologies in a real-world industrial environmentStrong culture of safety, teamwork, and dependabilityOpportunities to build technical skills and grow your IT careerWork with supportive IT partners who value innovation and continuous improvementMake a visible impact supporting operations that truly matterReady to Build Your IT Career?If you’re dependable, customer-focused, and eager to grow your skills in a dynamic industrial setting, we want to hear from you.Apply today to join PDS Tech Commercial and help support the technology behind modern steel manufacturing.Pay Details: $28.00 to $32.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

PDS Tech Commercial