IT Help Desk Specialist

This is an on site in office position based in Sioux Falls South Dakota Position Summary The Help Desk Specialist provides first level technical support by receiving troubleshooting and resolving service desk calls and issues This role partners with second level support to escalate and resolve more complex technical issues and assists with building and maintaining the IT knowledge base The Help Desk Specialist is also responsible for building and deploying PCs printers and peripheral equipment including hardware setup and maintaining accurate inventory and related documentation In addition our FIRST Values apply to all teammates without exception FIRST Values Family We support trust and respect each other our customers and our shareholdersIndependence & Innovation We embrace change as vital to our successRelationships We build relationships that are based on strong character mutual loyalty trust and respectStewardship We take care of ourselves so we can take care of othersTeamwork We help each other grow and succeedWho we are The First National Bank in Sioux Falls began its long term commitment to the Sioux Falls area in 1885 The oldest bank in Sioux Falls owes its longevity to a combination of service stability innovation and family involvement Over the past 140 years The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations The First National Bank Way which is a blend of our Mission Statement and FIRST Values serves as the foundation of our culture It is a gift that has been passed down to us and is the legacy that we will protect and preserve Nothing is more important to us it is the cornerstone of our success Our culture is driven by integrity service and strong values; nothing has shaped it more than our FIRST Values Our FIRST Values are not just words; they are truly felt by our employees customers shareholders and communities They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships Although banking has evolved over the years our mission and values have not and will not change What will you do Accountabilities Onsite Support Aiding teammates and the wider organization with technology related issues Provide answers to users by identifying problems researching answers and guiding users through corrective stepsProvide technical support to users by researching and answering questions troubleshooting problems and maintaining workstation and LAN performanceDetermine the best solution based on the issue and details provided by teammatesConduct and participate in training sessions for new and existing teammatesLog all calls troubleshoots with teammates takes necessary steps to resolve the issue and helps in the coordination and completion of unfinished calls using other resourcesUse various software tools to proactively work with teammates to address issues and solve concernsRecord events and problems and their resolution in logsRespond to teammate issues via phone email and computer chat in an appropriate and timely mannerProvide feedback on processes and make recommendations on areas of improvement including analyzing and identifying trends in issue reporting and devising and recommending preventive solutionsAsset Management Responsible for ensuring an FNBSFs assets are accounted for deployed maintained upgraded and disposed of properly Install make changes and repair computer hardware and softwareResponsible for new hire and existing user hardware setup including laptops tablets and all peripheralsImplement troubleshoot and process end of life disposal of network printersResponsible for maintaining and enhancement of various infrastructure hardwareLog and maintain computer hardware assets in asset management systemMaintain technical documentation on installation of software configuration of hardware and problem troubleshootingQualifications Secondary education in Computer Science or related field preferred One or more years of relevant work experience in IT or a combination of educationexperience that would enable incumbent to meet accountabilities and required competencies of the position Skills and Abilities Excellent verbal and written communication skillsExcellent organizational skills and attention to detailDemonstrate ability to be creative in deploying problem solving skills Solution orientedAbility to conduct relationships in a manner that ensures cooperation and positive resultsDemonstrate self starter qualities and effectively manage and prioritize multiple tasks to meet deadlinesAbility to adapt to the needs of the organization and teammatesWhats in it for you Health InsuranceDental & Vision InsuranceProfit SharingPaid Vacation & HolidaysCompany paid short and long term disabilityTuition Reimbursement ProgramEmployee Banking PerksCommunity Volunteer timeAnd More