IT – Clemson University – Computer Operator – Intermediate

Position: Computer Operator

Location: 100% Remote

Years of Exp: 06+Years

Work Type: C2C/W2

Duration:12 Months

Summary

The role supports federally mandated updates for the South Carolina Medicaid System. Responsibilities include performing monthly billing data extractions from SolarWinds and Excel, transforming data for billing, and automating as many tasks as possible. Additional duties include maintaining the executive dashboard and providing Tier 1 support for the BMC FootPrints ticketing system.

Daily Duties & Responsibilities

· Gather infrastructure data and update Excel spreadsheets for the MITS Billing department.

· Manage, update, and support the MITS interactive executive dashboard.

· Perform asset management tasks and assist with documenting processes in collaboration with the technical writer.

· Serve as Tier 1 support and act as a backup to the FootPrints Administrator.

· Work with the FootPrints admin to modify forms, workspaces, and develop FAQs.

· Communicate clearly in both written and verbal formats.

· Collaborate effectively with Clemson staff and contracted teams.

Required Skills

· Microsoft Excel

· Microsoft Power BI

· BMC FootPrints Ticketing System

· Collaboration

· Communication

Preferred Skills

• Experience with software upgrades
• Change management procedures
• Release management processes