Infrastructure Engineer I

At ACT Your Work Makes a Difference Education has power a power that changes lives forever It creates opportunities that lift up individuals their families and sparks societal change that echoes through generations to come From our grassroots we have fought the good fight for inclusivity in education and we remain devoted to helping anyone who struggles to access that power This is what matters to us and we must do better weve never been more sure of our purpose ACT team members are part of an organization dedicated to a mission that has never been more important Helping people achieve education and workplace success Advancing that mission within our organization by helping our team members achieve education and workplace success of their own is core to our values ACT values a diverse workplace and is committed to fostering an inclusive environment in which every team member has an equal opportunity to grow We want our team members to have the well being and confidence they need to do their best work in an environment where both they and ACT thrive To support this our total rewards include company paid life insurance medical dental vision flexible health and dependent spending accounts 401k retirement savings with company match paid holidays paid time off and so much more You can find a comprehensive list of our benefits here We are seeking an Infrastructure Engineer I to help us fulfill that mission The Infrastructure Engineer I is an entry level role designed as a learning and growth opportunity for individuals developing foundational skills in infrastructure engineering and cloud technologies Working under the guidance of senior Infrastructure and DevOps engineers this role helps build automate and support cloud native infrastructure across ACTs AWS environment This role develops practical experience with Terraform automated deployment pipelines and AI assisted tools to provision patch monitor and troubleshoot infrastructure The finalist will be hired at the salary and level commensurate with their qualifications For this position we anticipate offering an annual salary in the range of 70000 to 85000 ACT manages salaries within the range based on relevant factors including skills experience and internal equity This position is not incentive eligible Location This is a remote position based in the United States Individuals located in the Iowa City area may choose to work on site or in a hybrid arrangement Visa Applicants must be authorized to work in the US without the need for visa sponsorship What you will be working on 40 Cloud Infrastructure Operations Monitor backup jobs across ACTs AWS environment using cloud native and enterprise backup platforms eg CommVault AWS Backup applying AI assisted tools to help investigate and resolve failuresMaintain backup schedules retention policies and restore procedures; support recovery requests and auditsAssist with deploying configuring and maintaining monitoring and observability tooling; partner with the monitoring tool administration team on agent health and coverageTriage and respond to monitoring alerts routed through ITSM tools using AI assisted diagnostics resolve routine incidents and escalate more complex incidents appropriatelySupport AWS native infrastructure management monitoring backup recovery and automation activities; maintain awareness of Azure concepts where limited hybrid cloud support is needed35 Infrastructure as Code & Automated Deployment Assist with building and provisioning cloud infrastructure with Terraform Ansible and automated CICD pipelines replacing manual ticket driven build processesSupport and help investigate patching cycles through automated pipelines and scripts to minimize manual patch weekend effortSupport administration of underlying Windows Server and Linux systems supporting cloud workloads including patching service troubleshooting log review filesystemstorage management access support and routine health checksMaintain and with guidance develop reusable Infrastructure as Code modules automation scripts and runbooks for common server storage backup and monitoring tasksApply AI assisted engineering tools to accelerate infrastructure automation development troubleshooting diagnostics and documentation25 Analysis & Continuous Improvement Identify recurring issues manual toil and gaps in current infrastructure deployment and patching processes; recommend automation AI assisted tooling or pipeline improvementsResearch and evaluate new tools and automation approaches with senior engineer guidance for backup monitoring and server management recommending adoption where they improve reliability or reduce manual effortDocument standard operating procedures and contribute to the teams knowledge base as processes are automatedRole Progression within the first three months Learn ACTs cloud infrastructure storage backup and monitoring environment tools and standard proceduresComplete a first automated server build and a first automated patch cycle under guidance from the DevOpsPlatform teamBegin independently triaging routine ITSM alerts and investigating backup failuresRole Progression over time Make initial contributions to cloud infrastructure storage backup and monitoring operations as automation coverage expandsProgress toward broader engineering participation in AWS infrastructure automation platform tooling and operational improvement beyond day to day server supportThis could be the job for you if you have minimum requirements Foundational knowledge of infrastructure systems administration technical support networking scripting automation or cloud technologiesExperience using or developing scripts with languages such as Python PowerShell Bash or similar technologiesFamiliarity with Infrastructure as Code concepts and tools such as Terraform Ansible or automation technologiesBasic understanding of cloud computing concepts such as compute storage networking security monitoring backup and automation Experience with AWS is preferred; exposure to Azure or other cloud platforms is a plusExposure to Windows Server and Linux operating systems and their administration support or troubleshootingBachelors degree in computer science information technology engineering or a related field Or an equivalent combination of education training certifications and experience from which comparable knowledge and abilities can be acquiredKnowledge Skills and Abilities Basic understanding of backup and recovery concepts server monitoring and patch managementAbility to learn and apply new technologies quickly including AI assisted engineering tools that support automation scripting and operational efficiencyWillingness and interest in learning taking initiative and drive to dig deep into problems and think sideways when creative solutions are needed Strong troubleshooting and analytical skills with the discipline to follow runbooks and escalate appropriatelyAbility to learn new automation tools and AI assisted engineering practices quickly and apply them to daily workAbility to troubleshoot server and cloud infrastructure issues involving performance storage network connectivity access monitoring backup and operating system servicesFamiliarity with tools such as PowerShell Bash systemd Windows Event Viewer package managers configuration management and operational runbooksAbility to communicate clearly and work effectively with senior engineers and vendorsAbility to work on standard tasks independently or as part of a larger team on more complex projectsAbility to work occasional off hour shifts to support monthly patching weekendsIts a plus if you have preferred qualifications Experience with CommVault AWS Backup or another enterprise backup platformHands on experience with AWS infrastructure services such as EC2 S3 EBS IAM CloudWatch Systems Manager AWS Backup VPC and related automation toolingExperience with Terraform Ansible CloudFormation or similar Infrastructure as Code tools for provisioning and maintaining cloud and server infrastructureExperience administering enterprise Windows Server and Linux environments including Active DirectoryGroup Policy awareness DNS PowerShell shell scripting vulnerability remediation virtualization and automated configuration managementExperience supporting server storage or backup operations in a complex enterprise environmentAbout ACT When ACT was founded in 1959 it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it By leveraging our expertise and authority in assessment and research we will again disrupt the industryhelping more people learn better measure their progress and improve their navigation through lifes transitions More than ever before ACT is fulfilling its mission of helping people achieve education and workplace success Were doing it by pushing the boundaries of learning innovation through the work of our people who we call team members because were all in this together We know transformation does not come without challenge Thats why ACT invests in a variety of experiences for team members to strengthen their connections explore ideas learn from customers and celebrate success Learn more about working at ACT at actorg ACT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law ACT participates in E verify ACTs online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment Completion of the ACT National Career Readiness Certificate is recommended Find a testing site near you to register for the WorkKeys assessments Finalists for this position will be subject to a criminal background check as a condition of employment If you have received an ACT employment related communication from an email address that is not affiliated with actorg andor that requests personal or financial information please do not reply Instead reach out to us at careersactorg with the details ACTs recruitment team appreciates your interest in working with us to transform college and career readiness pathways for all learners and wishes you the best of luck in your career journey