Timeline Optimization’s mission is to help job seekers find attractive opportunities before they become widely advertised. We are not a staffing firm or agency. Timeline Optimization does not hire directly for these positions—we identify and validate them in real-time from actual employers.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $28.60 per hour, based on location, education, and experience
• Opportunity for career advancement and growth within a nationally-recognized healthcare leader
• Work remotely from any Banner approved states
• Supportive and collaborative work environment with a focus on customer service
• Comprehensive training provided with equipment supplied by the employer
• Chance to impact patient experience positively through exceptional service

What To Expect (Job Responsibilities)

• Schedule medical appointments by coordinating patients, providers, and facility resources
• Utilize electronic medical record/scheduling software to manage appointments and ensure patient safety
• Gather and document patient demographics and insurance information for authorizations and referrals
• Provide pre and post-test instructions to patients, ensuring they are well-informed for their appointments
• Communicate effectively with patients and clinical staff through various channels to enhance the patient experience

What Is Required (Qualifications)

• High school diploma or GED or equivalent working knowledge
• Minimum of 1 year of customer service or related experience in a healthcare setting
• Ability to handle high-volume inbound calls while maintaining a professional demeanor
• Strong interpersonal and communication skills for positive customer interactions
• Proficient computer and typing skills, with the ability to utilize common office software

How To Stand Out (Preferred Qualifications)

• Experience in an inbound call center or as a scheduler in a practice management environment
• Familiarity with medical terminology
• Knowledge of payor contract terms and processes

HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #PatientExperience

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

TimelineOptimizationGroup