Guest Services Representative – Summer 2026

Does lapping the bike park hiking in the wildflowers or a round of golf sound interesting to you You can do all this and more in your free time as a part of our Guest Services department We are seeking to recruit a diverse team with varying time commitments We can offer full time or part time shifts with seasonal or long term employment and varying benefits If this sounds like a great place to work fill out an application today to work live and play where you belong Compensation Information 1935 per hour Physical Requirement Light L; work activities involve handling loads up to 10kg; predominantly in an indoor setting This job position requires physical presence at the designated location The perks and benefits youll get to enjoy WinterSummer Season Lift Trail and Golf passes varies by positionAccess to our Employee and Family Assistance ProgramDining discounts within our hotel & Resort owned outletsRetail discounts in our Resort owned outletsFriends and family rates at the Sun Peaks Grand HotelReciprocal programs with partnering ski areas & hotelsSkills you bring with you Proficient spoken English with excellent verbal and written communication skillsStrong computer skills including proficiency in Microsoft Word Excel and OutlookHighly developed guest relations skills with the ability to assess the needs and up sell our productsSelf motivated dependable and detail oriented with the ability to work independently and responsiblyRespectful reliable and punctual team playerOrganized and able to manage multiple tasks while meeting deadlines and working under pressureFamiliarity with the local resort and regional area or a willingness to actively learn and share that knowledgePrimary Responsibilities Facilitate the daily operation of the Guest Services desk located in the Village Day LodgeAct as the primary point of contact for guests providing accurate resort information and assisting with the sale of downhill biking and hiking lift tickets season passes golf memberships and winter productsDeliver exceptional customer service through all communication channels consistently aiming to exceed expectationsProvide timely responses to guest emails answer phone inquiries actively monitor and manage the Guest Services online chatbot and complete all related tasks as required to support daily operationsInteract with guests in a professional efficient courteous and friendly manner at all timesAccurately use the RTP POS system for sales transactions securely manage cash and balance sales to system reportsMaintain a proactive and organized approach to daily tasks and guest interactionsPerform additional duties and provide support to other areas within the Guest Services department when requestedMaintain cleanliness and organization of the Guest Services office individual workstations and communal spacesWhy join us We are Canadas second largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests Our people are at the heart of what we do making a difference to our guests and our workplace every single day Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values No matter who you are or your career journey to date once you join the team at Sun Peaks youll get to feel part of our special community right away You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn as well as enjoy everything our beautiful mountain resort has to offer In return we expect you to be passionate about working together to create special memories for our guests while taking care of our precious environment for others to enjoy into the future We are an equal opportunity employer committed to building a diverse and inclusive culture and encourage applications from all qualified individuals We acknowledge that we live work and play on the traditional territory of the Secwpemc People Apply Now copy & paste the link into a new browser httpssunpeaksclearcompanycomcareersjobs7f9a2803 15d2 e8e1 b521 4578a9658cc6applysource3704858 CS 58771