General Manager-Hilton Garden Inn Mt. Laurel, NJ

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Blue Sky Hospitality Solutions
United States
  • Tourism
  • FlexTime
  • FullTime
  • Seasonal
  • Weekends

Hilton Garden Inn Mt. Laurel

General Manager (Union Hotel)

Location: Mt. Laurel, New Jersey

Employment Type: Full-Time | On-Site

Reports To: Regional Vice President / Corporate Operations

Position Summary

The General Manager (GM) is responsible for the overall leadership, operational excellence, financial performance, and guest satisfaction of the Hilton Garden Inn Mt. Laurel. This is a union hotel, and the GM must demonstrate strong labor relations experience, contract compliance, and effective collaboration with union representatives while maintaining brand standards and profitability.

Key Responsibilities

Operational Leadership

  • Lead all hotel operations including Front Office, Housekeeping, Engineering, Food & Beverage, and Sales.

  • Ensure full compliance with Hilton brand standards, SOPs, and QA requirements.

  • Maintain high guest satisfaction scores and promptly resolve escalated guest concerns.

  • Ensure property safety, cleanliness, and preventive maintenance standards are consistently met.

Union & Labor Relations

  • Administer and enforce the Collective Bargaining Agreement (CBA) fairly and consistently.

  • Serve as the primary on-site management representative in union matters.

  • Collaborate with Corporate HR on grievances, investigations, discipline, and contract interpretation.

  • Ensure proper documentation, progressive discipline, and just-cause standards.

  • Maintain respectful, professional relationships with union leadership and employees.

Financial & Business Management

  • Prepare and manage annual budgets, forecasts, and labor controls.

  • Drive revenue through collaboration with Sales and Revenue Management.

  • Control expenses, manage payroll efficiently within union guidelines, and improve GOP.

  • Analyze P&L statements and implement corrective action plans as needed.

People Leadership & Compliance

  • Recruit, train, coach, and develop department heads and management staff.

  • Ensure compliance with New Jersey labor laws, wage and hour regulations, and safety standards.

  • Foster a positive, inclusive, and accountable workplace culture.

  • Conduct performance evaluations and support leadership development.

Sales, Marketing & Community Presence

  • Support group, corporate, and local business development initiatives.

  • Represent the hotel professionally within the local community and business networks.

  • Partner with ownership and corporate teams to execute strategic initiatives.

Qualifications & Experience

  • Minimum 5–7 years of hotel management experience; union hotel experience required.

  • Prior experience as a General Manager or strong Assistant GM / Director of Operations background.

  • Strong working knowledge of union contracts, labor relations, and employee relations.

  • Proven financial acumen with budgeting, forecasting, and labor management.

  • Familiarity with Hilton systems and standards preferred.

  • Excellent leadership, communication, and conflict-resolution skills.

Education

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience).

Work Environment & Expectations

  • On-site presence required; flexibility to work evenings, weekends, and holidays as business needs dictate.

  • Ability to lead in a fast-paced, unionized hospitality environment.

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