General Manager

DoubleTree by Hilton — UCF Area, Orlando, FL

246 Rooms | 5,500 Sq. Ft. Meeting & Event Space

Position Overview

We are seeking an experienced and dynamic General Manager to lead a high-volume, full-service DoubleTree by Hilton property located in the UCF/Orlando market.

This is a hands-on leadership role responsible for driving financial performance, operational excellence, guest satisfaction, and team engagement . The ideal candidate is a strong operator who understands how to balance revenue growth, cost control, and service delivery while building a high-performing team culture.

Key Responsibilities

Financial Performance & Revenue Growth

• Drive RevPAR index, ADR, and occupancy performance
• Own property-level P&L, budgeting, and forecasting
• Monitor and control labor costs, expenses, and flow-through
• Partner with Sales & Revenue teams to maximize group and transient business

Operations & Guest Experience

• Ensure consistent execution of Hilton brand standards
• Maintain high guest satisfaction scores (SALT) and service delivery
• Oversee daily hotel operations including Rooms, F&B, and Engineering
• Lead service recovery efforts and elevate the overall guest experience

Leadership & Team Development

• Build, coach, and develop department leaders
• Foster a culture of accountability, engagement, and performance
• Lead by example with strong on-the-floor visibility
• Drive hiring, retention, and succession planning efforts

Sales & Community Presence

• Actively engage with key clients, university partners, and local businesses
• Support group sales strategy and banquet/event execution
• Represent the hotel within the local market and community

Asset Management & Compliance

• Partner with ownership on CapEx planning and asset preservation
• Ensure compliance with Hilton brand standards, safety, and regulatory requirements
• Maintain strong operational discipline across all departments

Property Highlights

• 246 guest rooms
• 5,500 sq. ft. of flexible meeting and event space
• Full-service operation including restaurant, bar, and banquets
• Located in a high-demand university and business corridor (UCF market)

Qualifications

• 5 years of General Manager or Hotel Manager experience in a full-service property
• Hilton experience strongly preferred
• Proven ability to drive financial performance and guest satisfaction metrics
• Strong leadership presence with a hands-on, operational approach
• Experience managing F&B and banquet operations
• Excellent communication and team development skills

What We’re Looking For

• A true operator who understands the full business
• Someone who leads with visibility, accountability, and discipline
• A leader who can step into an established property and continue driving performance and culture

Why This Role

This is a unique opportunity to step into a well-positioned, full-service hotel with strong fundamentals and continue building on its success. The role offers visibility, impact, and the ability to influence both operational performance and team culture.