Fulfillment Generalist

Capitol Services is currently seeking a Fulfillment Generalist to join our growing team Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide Our mission is to provide friendly high value and superior service to our clients amid a collaborative atmosphere that encourages a balanced work life experience for our employees Named one of the Best Places to Work by the Austin American Statesman we know that it takes the right mix of passion dedication and fun to make a well rounded workplace Joining the Capitol Services team means working with a best in class passionate team of professionals that truly cares about the work we do and the people we do it for If that sounds like an environment youd like to be a part of wed love to talk to you Capitol Services is an equal opportunity employer About the role You will be working in our Austin TX location coordinating and fulfilling orders related to enterprise compliance across numerous jurisdictions This role involves working full time and onsite from 830am to 530pm Monday through Friday What you will do Communicate with coworkers correspondents jurisdiction employees and others in a timely effective and professional mannerFlexibly move between service operations departments depending on busy season volume and business needsEfficiently and accurately navigate public record websites and government databases for the purpose of filing and retrieving publicly recorded documentsIn coordination with colleagues and correspondents prepare review and submit filings to various regulatory agencies or perform research paying close attention to statutory and jurisdictional rules and regulationsUtilize Capitol Services proprietary systems to process workAccurately enter and maintain information in Capitol Services proprietary systems according to internal guidelines protocols and proceduresOperate office equipment such as phones computers scales mailing sorters photocopies and scannersMaintain organization to ensure accurate resultsProvide internal customer service that is courteous warm and knowledgeable exercising emotional intelligence while under pressureWho you are Preferred 1 4 years of relevant experience in a similar role in the legal services industry or law firm environmentStrong organizational and time management skills You have the ability to multi task and prioritize projects assignments You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completionExcellent communication skills You have excellent verbal and written communication skills You communicate in both a professional and friendly manner with coworkers correspondents and othersAdaptable You are eager to use new tools and learn new processes and technologies You can adapt to changing priorities while working in a fast paced and high stress environment You have strong problem solving skills to address any challenges that may ariseCoachable You have the ability to retain and implement instruction and training You are open to learn and navigate our current processes and systems You are not afraid to ask questionsPositive attitude You demonstrate a positive attitude You are courteous and polite especially when navigating through difficult conversations problems or complaints that may ariseTeam player You are able to work in both a team and independent setting You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraintsReliable You are able to work during our regular business hours in our Austin office which may be 100 onsite or eligible for hybrid depending on business needs You are a punctual individual and able to follow an assigned work schedule You are able to maintain client confidentiality at all timesTechnical competencies You are comfortable using Microsoft Software Outlook Word and Excel and interacting with Adobe PDF documentsOffice environment You are able to remain in a stationary position 75 of the timeWhat we offer you 2000 hourly rate3 medical plans to choose from including a 100 employer paid option for the employee100 employer paid dental and vision benefits for the employee401k with scheduled employer contributionEmployer paid employee assistance program as well as life and long term disability insurance4 weeks of paid time off annually which begins accruing upon hire and 10 paid holidaysOffice team events and learning development opportunitiesAccess to building fitness centerPlease apply with both your resume and cover letter if you think you would make a great addition to our team Want to get to know us better Check out our website X and Facebook Applicants have rights under Federal Employment Laws Please review your rights below Equal Employment Opportunity EEO Employee Polygraph Protection Act EPPA Family and Medical Leave Act FMLA Please review our Privacy Policy for information on our practices regarding your personal information Capitol Services participates in E Verify