Field Technician II (Overnight Travel Required)

At , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client is currently seeking a qualified Field Technician to join their team in Council Bluffs, IA and provide end-user support. This position will require overnight travel from Sunday – Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver’s license (Real ID compliant), clean MVR, and a reliable vehicle.Duties and Responsibilities: Project focus on upgrading advanced commercial printers at retail locationsDuties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unitPerform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systemsProvide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipmentInstall and remove equipment and systems as requiredResponsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problemsEnsure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely mannerServe as a liaison between customers, departments, and within the organization to lead problem resolution and change management processesDetermine the most cost-effective repair / resolution to minimize customer downtimeSkills and Qualifications: Minimum 2 to 3 years of field service experience, specifically in commercial printers requiredMust be able to do extensive traveling via plane and / or carMust have commercial / large printer experience; Lexmark printer certification nice to haveExperience working on commercial printers and have an electronics / mechanical aptitudeWorking knowledge of Windows operating systems, networks, databases and network security concepts and tools is requiredWorking knowledge of the Microsoft Office application suite including MS OutlookExperience with multi-platform Windows O / S requiredWorking knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configurationAbility to work independently in a retail environmentAbility to lift up to 50lbs.Excellent customer service skills and professionalismAble to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customersAbility to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and qualityDemonstrated capability to achieve results in a fast-paced, client-driven environmentWage Range:
The rate for this position is between $18.76 – $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.Expiration Date:
This posting is anticipated to remain open until 4/5/2026.™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .#INDCCStaffing

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