Experience Specialist

Role Overview The Experience Specialist will serve as technical sales to build and preserve relationships with current and future home buyers providing a world class experience in an effort to serve them well and generate continued referrals Core Functions Follow and embrace fundamental sales and construction process that encourages repeat buyers and customer referrals while building Betenbough Homes brand reputationConduct proactive and reactive follow up communication with home buyers each day in a timely mannerProfessionally demonstrate Frame Tours Welcome Home Celebrations homesites and communities to current home buyersServe as an advocate for the homeowner throughout the construction process and communicate all homeowner concerns to the Builder TeamManage experience events coordinate and facilitate all homeowner experience eventsCoordinate with the entire construction team and assure that every home is ready for the experience event you are planning to facilitate ie frame tour and orientationDevelop a general all around knowledge of the building process to answer construction related questions with homeowners make timely and professional communication with all buyers in construction scheduleUtilize Rilla our AI recording and coaching platform to support continuous improvement by recording a conversation once per day Regularly review your recordings for self coaching and share key learnings with your leader to continue growing in your role and enhancing the customer experience Preferred Qualifications Stong Bilingual Spanish & English communication skills are preferred both verbally and written in a persuasive manner Work Environment and Physical Requirements Works in temperature controlled environment as well as outside in untrolled conditions Position will be subject to possible extreme weather extreme hot and extreme cold and driving conditions rain snow high winds sand stormsVision for near mid range and far as well as hearing for low medium and high pitchSuperior communication skills with co workers customers trade partners and vendorsRequires physical ability for standing sitting crouching kneeling frequent walking reaching above head and below waistMust have a current and valid drivers license and must be able to be insured by company fleet insuranceMust be able to perform all job expectations safely with or without reasonable accommodationsAbility to lift 30 50 pounds Hours and Schedule Average 50 hours per week 7am 5pm M FLunch meetings are occasionally requiredTravel is occasionally requiredAfter hours and weekends may be necessary on occasion for trips events or to meet deadlines Benefits Comprehensive Employee Benefit PackageEmployer Paid Life AD&D LTD InsuranceEnrolled into ESOP Retirement BenefitsPaid Time Off PolicyCompany Issued Cell PhoneCompany Training OpportunitiesCompany Sponsored Vision Trips