Enrollment Specialist

About Our Client

The organization operates in value-based oncology care, partnering with national and regional health plans, providers, and employers to improve outcomes and reduce costs for people with cancer. It integrates personalized human support with technology and AI to connect caregivers, oncologists, health plans, and employers involved in a cancer patient’s care.

The organization aims to simplify complex care coordination through data science and automation while maintaining a strong focus on compassionate support throughout the cancer journey.

About the Opportunity

The Enrollment Specialist is responsible for engaging prospective members, educating them about the program’s free support services, and enrolling eligible individuals. This role serves as the initial point of contact, building trust and understanding member needs to facilitate successful enrollment and ongoing support. The position requires managing a high volume of outbound calls to inform and enroll members while documenting preferences to ensure effective care coordination.

Responsibilities

• Complete virtual onboarding and training to learn systems, tools, and procedures
• Make 80 to 100 outbound calls daily to prospective members
• Follow care team policies, escalation protocols, communication standards, and documentation requirements
• Inform eligible members about program benefits and how the organization supports their cancer care journey
• Build trusting relationships with members through active listening and empathy
• Obtain consent, conduct enrollment surveys, and escalate urgent member needs
• Participate in coaching sessions and apply feedback to meet quality and productivity goals

Requirements

• Experience in sales roles or recent college graduate with 1 years in a fast-paced environment
• Strong listening, communication, and relationship-building skills
• Ability to meet and exceed daily, weekly, and monthly goals
• Comfort using Zoom, Google Suite, Slack, and learning new technologies
• Adaptability to rapid changes common in start-up environments
• Access to a private, quiet, secure workspace with reliable high-speed internet
• Must be located within the lower 48 United States due to contractual requirements

Compensation

• Pay rate: $24.03 per hour
• Bonus potential up to $2,500 per quarter (up to $10,000 annually)

Benefits & Perks

• Medical, dental, and vision insurance plans
• Generous vacation policy for full-time employees

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.