Endpoint Manager

Rapport Talents, a Primo Talents Company Logo
Rapport Talents, a Primo Talents Company
Plano, TX, United States
  • Telecom

The Endpoint Lead oversees the management, optimization, and security of mobile devices, desktops, and enterprise printing across a multi-platform environment. This role blends strong endpoint engineering expertise with Generative AI capabilities to drive automation, reliability, and operational efficiency. The position reports to the Senior Manager — Compute Device Engineering, Compliance & Global Collaboration and partners closely with Cloud Engineering & Software Development Support teams.

Responsibilities:

  • Manage mobile devices and applications through Intune and SOTI.
  • Lead device refresh cycles, OS testing, and beta programs.
  • Oversee app/data protection, licensing, and compliance.
  • Implement AI-driven automation, insights, and analytics to improve MDM processes.
  • Define standards for Windows, Linux, iOS, browsers, group policies, and hardware.
  • Implement Modern OUs and LAPS.
  • Manage model changes, image updates, and device compliance.
  • Use AI to automate and enhance device lifecycle workflows.
  • Partner with carriers to control costs and resolve billing issues.
  • Identify zero-usage lines and manage corporate phone standards.
  • Automate telecom workflows and support contract discussions.
  • Oversee Windows (SCCM Intune) and Mac (Jamf) management.
  • Maintain hardware/software inventory and oversee firmware/driver updates.
  • Manage image creation, Autopilot provisioning, and software deployment.
  • Drive automation and integrate AI into endpoint operations.
  • Support secure printing across offices using Canon MFDs.
  • Manage R&D print workflows, warehouse printers, and RightFax migrations.
  • Handle vendor coordination, billing, and printer refreshes.

Qualifications:

  • Bachelor’s in IT/Computer Science; Master’s preferred.
  • 5 years of IT management focused on compute devices.
  • Hands-on experience with SCCM, Intune, Jamf, and enterprise printing.
  • Experience with Generative AI for automation and insights.
  • Strong communication, problem-solving, and multi-project management skills.
  • Knowledge of ITIL a plus; scripting/automation experience preferred.
  • CompTIA Mobility is a plus
  • Microsoft Modern Desktop Administrator Associate is a plus
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