Eligibility & Data Entry Specialist
- STEP** is seeking a dependable and detail-oriented **Eligibility & Data Entry Specialist** to support our Transportation Programs. This full-time position serves as a primary public contact and is responsible for customer registration, eligibility verification, accurate data entry, and reporting.
*KEY DUTIES*
- Answer high-volume phone calls regarding trip reservations and program inquiries
- Register customers and verify eligibility for MATP, Lottery, and PWD programs
- Enter, review, and correct data in automated information systems
- Maintain electronic and paper records accurately and confidentially
- Generate reports and perform quality control checks
- Educate customers on transportation sponsorship options
- Reconcile daily and monthly reports and ensure compliance with procedures
*MINIMUM QUALIFICATIONS*
- High School Diploma or GED
- One (1) year of office and data entry experience
- Strong communication, proofreading, and customer service skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, Access)
- Preferred:*** Experience with shared-ride transportation or eligibility programs
*ADDITIONAL REQUIREMENTS*
- Ability to pass required PA background clearances
- Ability to sit/stand for extended periods and lift up to 20 lbs
- Flexibility with work schedules and required training
STEP is an Equal Opportunity Employer.