ECOMMERCE WAREHOUSE MANAGER (AMAZON/FLIPKART)

About the Opportunity

A fast-scaling e-commerce logistics & fulfillment solutions provider operating across India’s top marketplaces (Amazon, Flipkart, Meesho, etc.), we enable brands to scale operations with lean, tech-driven warehouse networks. Our managers oversee end-to-end fulfillment — from inbound logistics and inventory accuracy to order dispatch, returns, and vendor coordination — ensuring 99.5% SLA compliance for high-volume sellers.

Role & Responsibilities

• Oversee daily warehouse operations across Amazon/Flikart FBA/FBM compliance guidelines — from receiving to dispatch, returns, and quality checks.
• Drive inventory accuracy (99.8%+) via cycle counts, bin management, and WMS reconciliation with marketplace platforms.
• Lead a 20–50 member team — operators, pickers, packers — ensuring safety, productivity KPIs, and shift-wise output targets.
• Optimize space, labor, and workflows to reduce order-to-ship time by 20%+ while maintaining Amazon A-to-Z and Flipkart SLA compliance.
• Coordinate with 3PLs, carrier partners, and marketplace support teams for issue resolution, shipment delays, and refund escalations.
• Implement process improvements using Lean, 5S, and digital tools (e.g., EZOffice, Flexe, or custom WMS) to cut operational costs by 15% YoY.

Skills & Qualifications

• Must-Have
• WMS (Warehouse Management System)
• Amazon Seller Central / Flipkart Seller Hub
• Inventory Accuracy Management
• Order Fulfillment Process
• 3PL Vendor Coordination
• Lean Warehouse Operations
• Preferred
• Experience with EZOffice, Flexe, or ShipHero
• Knowledge of GST returns & e-commerce tax compliance
• Certification in Lean Six Sigma (Yellow Belt or higher)

Benefits & Culture Highlights

• Performance-linked bonuses + festival incentives + medical insurance
• Fast-track leadership track for high performers — 60% of current warehouse leads promoted in <18 months
• Work-culture obsessed with data, speed, and ownership — no red tape, no bureaucracy