E911 Coordinator

E911 Coordinator Posting Closes March 31 2026 Starting Pay 6969659 annually 134031 weekly General Description The 911 Coordinator is responsible for overseeing the administration coordination and compliance of the agencys emergency communications and Enhanced 911 E911 systems This role ensures the effective operation of the 911 program coordinates with telecommunications providers ensures compliance with Florida statutes and state guidelines and serves as the agencys project manager for projects concerning all aspects of the E911 system The position serves as the primary liaison between the local agencies telecommunications providers technology vendors and state agencies Minimum Qualifications Bachelors degree in public administration emergency management information technology telecommunications Geographic Information System GIS or a related field ANDMinimum of five 5 years of experience in emergency communications telecommunications systems public safety operations or a related fieldKnowledge of E911 systems Public Safety Answering Point PSAP operations and telecommunications infrastructureFamiliarity with GIS mapping systems used in emergency response environmentsExperience with Next Generation 911 NG911 systems and technologies working with state and local agencies and knowledge of Florida 911 statutes and funding processes PREFERREDA comparable amount of education and experience may be substituted for the minimum requirements Background Screening This position will require an extensive background investigation and drug screening Essential Functions Coordinate and oversee daily operations related to the E911 system and related technologiesEnsure compliance with applicable Florida statutes state regulations and guidelines issued by the Florida Department of Management Services regarding 911 systemsServe as the single point of contact with the Florida Statewide 911 Coordinator regarding fiscal technical operational and strategic planning issuesServe as the primary liaison with telecommunications carriers equipment vendors and technology providers regarding 911 infrastructure services and projects pertaining to these areasEnsure that 911 systems and equipment work properly and efficiently and meet standards set by the State of Florida E911 PlanMonitor and maintain GIS data used for location based emergency call routing and mapping systemsCoordinate system upgrades maintenance and testing of 911 infrastructure including NG911 initiativesManage and track 911 related grants funding allocations and budgets including documentation and reporting requirementsRecommend policies procedures and best practices related to 911 operations and emergency communicationsAssist in drafting training and information materials for PSAP personnel related to system updates or procedural changesMaintain documentation reports statistics and compliance records related to 911 system performance and operationsResponds to Public Records Requests PRR as needed Participate in emergency preparedness planning and continuity of operations for the 911 systemRespond to system outages or emergencies affecting 911 communications and coordinate resolution with vendors and carriersMay assist in 911 community education programsAttends work on a regular and consistent basisMust adhere to Federal State County and local ordinancesPerforms other duties as assignedStatus Civilian Blood and Viral Pathogen Risk Minimal Risk Environmental Conditions General office setting with most duties being performed while sitting at a desk table or workstation Some field work may be requiredMay require occasional travel to PSAP facilities telecommunications sites and meetings with state agencies or vendorsMust be able to work under stressful conditionsMust be able to respond to system emergencies or outages outside of normal working hoursMust be able to relocate to other county locations based upon operational needsMust be able to remain available to work when a public emergency or disaster occurs Skills and Abilities Ability to manage projects coordinate multiple stakeholders and maintain regulatory complianceStrong written and verbal communication skillsAbility to analyze technical problems and coordinate solutions across agencies and vendorsStrong organization and project management skillsAbility to prepare technical reports and maintain compliance documentationAbilit to work collaboratively with law enforcement fire rescue EMS and telecommunications providersRequired Knowledge VSO General Orders and proceduresFederal State County and local laws and ordinancesFederal Communications Commission FCC rules and regulationsPublic safety communications systems and network infrastructureModern office practices procedures and equipmentBusiness English spelling punctuation and arithmeticPhysical Requirements Manual dexterityAmbulate independentlySit andor stand for extended periods of timeUtilize a computerkeyboard for extended periods of timeSee at normal range or with reasonable accommodationHear a normal level or with reasonable accommodationOccasionally bend squat reach graspOccasionally lift up to ten pounds 10lbsEqual Employment Opportunity Employer MFDV