Director of Front Office-Full Service Hotel Long Island, NY

Blue Sky Hospitality Solutions Logo
Blue Sky Hospitality Solutions
United States
  • Tourism
  • FullTime

Position Overview

We are seeking an experienced and dynamic Director of Front Office to lead all front office operations for a full-service, branded hotel in Long Island, NY. This role is responsible for delivering exceptional guest experiences, driving operational efficiency, and leading a high-performing team in alignment with brand standards and ownership goals.

Key Responsibilities

Operational Leadership

  • Oversee all Front Office operations including Front Desk, Guest Services, Bell/Valet, PBX, and Night Audit

  • Ensure seamless daily operations with a strong focus on guest satisfaction and service excellence

  • Maintain strict adherence to brand standards (Marriott & Hilton or equivalent) and SOPs

  • Monitor and manage daily room inventory, overbooking strategies, and walk situations

  • Drive guest satisfaction scores (GSS/Medallia/GuestVoice) and online reputation performance

  • Handle VIP guests, escalated concerns, and service recovery with professionalism

  • Foster a culture of hospitality excellence and personalized guest service

  • Collaborate with Revenue Management and Sales to optimize ADR, occupancy, and RevPAR

  • Manage departmental budgets, payroll, and labor costs effectively

  • Analyze reports (STR, forecasting, front office productivity metrics) to improve performance

  • Lead, coach, and develop Front Office team members and managers

  • Ensure proper staffing, scheduling, and productivity standards

  • Conduct performance evaluations, training, and succession planning

  • Maintain a positive work environment aligned with company culture

  • Ensure compliance with company policies, brand standards, and local/state labor laws

  • Maintain safety, security, and emergency procedures

  • Partner with HR on employee relations, training, and policy enforcement

Qualifications

  • Bachelor’s degree in Hospitality Management or related field preferred
  • 5–7 years of progressive Front Office leadership experience, preferably in a full-service branded hotel
  • Strong knowledge of Marriott systems (FOSSE, MARSHA, or Opera PMS preferred)
  • Proven ability to drive guest satisfaction and operational excellence
  • Strong leadership, communication, and problem-solving skills
  • Experience managing in a high-volume, union environment preferred

Compensation & Benefits

  • Competitive salary (commensurate with experience)
  • Bonus eligibility based on performance
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Growth opportunities within a dynamic hospitality organization
  • Paid Holidays & 401k
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