Director, IT Operations (Investment Banking/Asset Management)
I have a full time opportunity for a Director of IT Operations for one of our top tier investment management firms in Midtown Manhattan. This role will lead the day-to-day operations of the firms critical technology infrastructure, ensuring seamless performance, efficient change management, and successful new technology deployments.
This role reports in directly to the VP of Information Technology.
*** This does come with a very generous base salary and employee benefits package ***
*** This role is hybrid, 3 days onsite and 2 days remote ***
++Responsibilities:++
- Oversee the day-to-day operation and performance of all IT infrastructure components, including servers, networks, storage, security systems, backup platforms; operating systems, virtualization, replication, and utility software; server-based applications and database environments; and all network-attached peripheral devices and applications critical to investment banking operations.
- Develop and implement a comprehensive infrastructure standard for cloud, voice/data networks, servers, storage, security, data management and user accounts.
- Plans and manages the support of new infrastructure technologies and associated performance and reliability. Responsible for coordinating troubleshooting server, network, and storage problem events for timely resolution.
- Works with third party outsourced service providers and operations vendors to develop and implement standards, procedures, processes for the operations group.
- Provides concise and well-written outage notification reports and user communication notices working with other technical staff and third party operations support vendors.
- Works across the department to develop, document, and improve service delivery, enhance operational efficiency, and foster technical and procedural innovation around cloud technology.
- Stays current on emerging IT infrastructure technologies and best practices.
- Participates in the development and implementation of IT strategic initiatives.
- Provides input to the selection, configuration, and management of IT infrastructure monitoring tools.
- Develop and implement customized dashboards and visualizations to communicate IT infrastructure status to stakeholders effectively.
- Analyze monitoring data to identify trends, root cause problems, and opportunities for improvement.
- Implement reporting and analytics tools to track key performance indicators (KPIs) and measure service delivery effectiveness.
- Interacts with vendors and service providers to ensure efficient service delivery and accountability.
- Recruits, retains, develops, coaches, and conducts periodic performance reviews for staff as appropriate.
++Qualifications:++
- Broad working knowledge of current and emerging infrastructure, systems, storage, and software technologies as well as the policies, procedures, and current technologies applicable to managing and maintaining firm operations.
- Strong leadership, customer service, and communication skills — as well as the analytical and financial skills necessary to direct resources and interact with internal staff and vendors.
- Hands-on experience with crisis management and ability to influence and manage at all levels of the organization
- Strong supervisory and people management including demonstrated ability to accurately and fairly assess candidates and staff, and provide coach and development opportunities for staff.
- In-depth knowledge and experience with major cloud platforms like Azure, (preferred)
- Foster a culture of operational excellence by establishing efficient procedures, processes, and policies.
- Collaborates closely with key stakeholders across the firm to ensure a robust, secure, and cost-effective technology environment.
- 4 year college degree, Bachelors
Lori Sklarski
Senior Technical Recruiter
PRI Technology
P: 973.732.5454 x27
C: 973.432.9968
F: 973.732.5456
Lori.sklarski@pritechnology.com
www.pritechnology.com