Director-Center Operations (BCBA)

General Summary The BY YOUR SIDE Director Center Operations is responsible for providing excellent parent experience to all prospective and current families by ensuring accuracy and efficiency for all communication and documentation from parents and clinical staff The center Director is responsible for the overall business operations and growth of the Center as they oversee and prioritize clinical integrity and optimal financial outcomes by engaging with staff families and the community we serve The Director Center Operations in a professional and clinical environment The employee must regularly lift and or move up to 10 pounds frequently lift andor move up to 25 pounds and occasionally lift andor move up to 50 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions This is a full time position; hours of work and days vary based on the needs of clientsbusiness which may be provided through in person and remote work Occasional evenings weekend work and on call shifts may be required Regular hours are typically from 800am to 500 pm Mondays through Fridays both in center and remote when applicable and meeting centers key performance indicators KPI Compensation Compensation 90K 95K Annually Bonus Incentives We Offer Full TimeFull benefits package Pet Insurance5 Weeks off per calendar year including PTO Holidays & Wellness time401K with Company MatchCareer Progression program WE will invest in YOUMonthly Morale EventsEssential Functions Duties & Responsibilities Core duties and responsibilities include the following Workforce Management Create a positive ethical and respectful work environment by promoting the company culture through its mission vision and values; manage day to day Center staff to include recruiting staff onboarding performance management employee relations policies and procedures compliance culture stewardship training and development; liaison with support departments to find resolution to employee issuesAssist the scheduling team with staffing schedule within the scheduling system; assign caseloads and room assignments among the team to achieve target impact hours for the Center; ensure hours are converted timely and manage attendance expectationsClient Onboarding Lead intake process and onboard new clients and families; ensure insurance approvals are completed and authorizations are updated; manage client and family satisfaction and accountabilityBusiness Development establish new and maintain existing relationships with referral partners ie Clinicalchild psychologist LCSW PCP neurologists etc; partner with Client Relations and Marketing Teams to develop referral pipeline and goals aligned to target growth projectionsFinancial Oversight Accountable for financial and operational performance of the Center; manage annual Center budget and additional forecast needs; identify barriers to meeting budget goals and create action plans to overcome; ensure client invoices are processed; make effective business decisions based on data analysis organizational observations and cost controlsFacilities Ensure appropriate coverage for openingclosing of Center; upkeep and cleanlinessmaintenance of Center; management of vendor contracts cleaning HVAC Culliganwater pest control; ensure all equipment is safe and in proper working condition for clientsManage regular purchasing needs for centerUphold and maintain BYS core principles policies and proceduresLiaison of communication for parents needs and clinical requirementsThe first line of contact for any parent concerns or needs brought forwardUphold policies regarding attendance therapy holds and changes in availabilityOther duties andor Special projects may be assignedIntake and Enrollment Directly oversee and manage all intakes through auditing documentation following up appropriately and completing parents tours and consultations as scheduledCommunicate with VP Clinical Operations on intake and enrollment needs and trendsUphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical teamReview all new parent paperwork with parents to ensure policies are understoodCenter Maintenance Consistently present on the floor especially during busier transitionsAssistProvide breaks for staff in therapyAudit therapy rooms and administrative rooms to ensure they are stocked clean and safe for proper useImproving and standardizing cleaningPurchase and restock items as neededLeadership Directly oversee and lead the therapy and administrative teamsDiscipline employees as needed due to professionalism and attendanceLead all employees within the office to provide a professional and efficient clinicData Reporting and KPIsAssist VP Clinical Operations with reportingDrive weekly quarterly and yearly metrics for cancellation rates utilization billable hours and file complianceMeet monthly budgeted scheduled hoursManageminimize workers comp claims and client injuriesManageminimize turnover rateEnsure BTs finish the RBT certification process timelyEnsure client starts to therapy are within the appropriate window timeframe 21 daysSkills Required Include demonstrated competencies and physical mental & interpersonal skills Bachelors degree in Business Operations Management or related field5 years of management operations and leadershipHealthcare environment experience required behavioral health preferredStrong business acumen; understanding of general finance and budgetingMust be able to communicate effectively and problem solving skillsAbility to work effectively and efficiently with changing priorities and deadlinesProficiency in Microsoft Office Products Word Excel and OutlookUphold and maintain BY YOUR SIDE core principles policies and proceduresProvide exceptional customer service by building strong relationships with all new and currentExcellent time management skills with the ability to multi task prioritize execute on deadlines and produce high quality deliverables with attention to detailsManage regular purchasing needs for centerTo perform this job successfully an individual must be able to perform each essential duty satisfactorilyThe requirements listed above are representative of the knowledge skill andor ability requiredApplicants must be authorized to work for any employer in the US We are unable to sponsor or take over sponsorship of an employment Visa at this time