DevOps Engineer

About The Company Knock is an innovative technology company dedicated to building reliable, scalable, and efficient platform solutions that empower businesses to deliver exceptional customer experiences. Our mission is to develop cutting-edge infrastructure and services that support rapid growth and operational excellence. At Knock, we foster a collaborative and inclusive culture that values diversity, creativity, and continuous learning. We believe that the best ideas come from diverse perspectives and are committed to creating an equitable environment where all team members can thrive. As a forward-thinking organization, we leverage the latest technologies and tools, including AI, to enhance our workflows and product offerings. Our team is passionate about building a resilient platform that meets the evolving needs of our customers, and we are looking for talented individuals to join us in this journey.

About The Role We are seeking a skilled DevOps Engineer to join our dynamic platform team at Knock. In this role, you will be instrumental in building, scaling, and maintaining the core infrastructure and services that power our platform. The ideal candidate will have a high degree of ownership and autonomy, taking responsibility for improving foundational infrastructure components to ensure reliability, security, and performance. You will work closely with cross-functional teams, including product engineering, to support rapid development cycles and ensure high availability of our services. As part of an engineer-led team, you will prioritize reliability and operational excellence, actively contributing to our >99.95% uptime record. This role offers an exciting opportunity to influence the technical direction of our platform, implement best practices, and participate in on-call rotations to maintain our service standards. We value diversity and inclusivity, encouraging candidates from all backgrounds to apply, even if their experience does not perfectly match every qualification listed.

Qualifications

• 4+ years of experience as a DevOps engineer or in a similar role within startup or mid-sized environments.
• Extensive experience managing production Kubernetes clusters using infrastructure as code (Terraform, Pulumi, CloudFormation, etc.).
• Proficiency with complex AWS deployments, including multi-account setups and VPC architectures supporting EKS.
• Significant experience operating and scaling databases such as Aurora Postgres, MongoDB, or ClickHouse.
• Familiarity with queue and stream technologies like SQS, Kinesis, Kafka, or similar.
• Strong problem-solving skills focused on reliability, scalability, and performance optimization.
• Excellent communication skills and experience working in remote, distributed teams.
• Experience troubleshooting performance issues in databases and infrastructure components.
• Ability to develop and maintain runbooks, internal documentation, and internal tooling.
• Comfort with adopting new tools and experimenting with AI-enhanced workflows.

Responsibilities

• Adopt and maintain Terraform-backed EKS clusters, ensuring elastic scalability, security, and performance.
• Deep dive into troubleshooting database performance issues, including Postgres, and develop strategies for scaling infrastructure to support 10x to 100x growth.
• Monitor, identify, and resolve scaling issues proactively using telemetry and tracing tools such as Datadog, AWS CloudWatch, and Honeycomb.
• Maintain and improve our high uptime record (>99.95%) by implementing robust monitoring, alerting, and failover strategies.
• Support product engineering teams in deploying features quickly through practices like canaries, blue/green deployments, and faster cycle times.
• Participate in on-call rotations, ensuring rapid response to outages or performance degradations.
• Contribute to the development of internal documentation, runbooks, and best practices to elevate team standards.
• Collaborate with cross-functional teams to identify areas for infrastructure improvement and implement scalable solutions.
• Experiment with and adopt AI tools to enhance operational workflows, troubleshooting, and automation.

Benefits

• Competitive salary and equity packages.
• Health, dental, and vision insurance coverage.
• Flexible work hours and remote-first work environment.
• Opportunities for professional growth and continuous learning.
• Access to cutting-edge technologies and tools, including AI integrations.
• Inclusive and diverse team culture that values your unique perspectives.
• Support for work-life balance and personal development initiatives.

Equal Opportunity

Knock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse team enhances our innovation and success, and we encourage individuals from underrepresented communities to apply.