Device Fraud Investigation Specialist
Job Summary
We are seeking an experienced Fraud Investigation Specialist to support fraud detection prevention and investigation across global Consumer and Commercial service channels In this role you will intercept fraudulent activity conduct manual case reviews analyze fraud trends and support fraud related escalations across operational environments You will work within Microsoft hosted systems to prevent financial leakage improve customer protection and strengthen fraud mitigation strategies
Responsibilities
Queue Intercept Pre Order Blocking Identifying suspicious customer contacts or cases prior to service order creation
Manual Risk Review Reviewing ML flagged or high risk orders post creation to prevent fraudulent service fulfillment
Receiving Site Fraud Support Reviewing escalations from service centers involving AFC testing telemetry mismatches and variance fraud device findings
Lost in Transit LIT Fraud Review Validating LIT claims using evidence courier verifications and fraud thresholds
Advanced Exchange AE Fraud Prevention Prioritizing AE cases reducing leakage caused by timing or coverage gaps and applying enhanced controls
Serial Number SN Ban Unban Operations Processing device SN ban sun bans and ensuring alignment across SAP and factory Service Center systems
Investigation Documentation Reporting Documenting all review actions findings trends and investigator decisions
Fraud Trend Analysis ML Pipeline Support Providing feedback on missed fraud new patterns and emerging vectors
Policy Enforcement Fraud Escalations Supporting KYOD LIT AE abuse Warranty abuse and invoice fraud investigations
Data Driven Fraud Trend Analysis Analyze Consumer fraud data to identify emerging trends and develop improved fraud prevention strategies
Expert Fraud Pattern Analysis Leverage new or existing tools and techniques to establish mitigation strategies based on fraud patterns to prevent contain evolving fraud trends
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.