Deskside Services L2
Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are:
Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Please find below the job description.
Position: Deskside Services L2 (DSSL2)
Location: Warsaw, IN 46581 – 1st Shift
Type: Contract
Expected start time is 8:00 a.m. MON-FRI with occasional need for OT and possibly weekend work if projects or other activity must be completed when the facility is not in normal business operations.
Top Skills Required:
- High degree of professionalism and ability to communicate clearly to all levels within the organization. Ability to drive high levels of Customer Satisfaction.
- High level of knowledge and experience supporting Microsoft end user devices in a deskside support environment. Ability to troubleshoot and resolve problems in a timely manner. Experience with Mac devices and using ServiceNow is a plus.
- High level of initiative and proactiveness, and a continuous improvement mindset. Taking the lead in resolving issues without handholding.
Job Description:
Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects. This Deskside Level 2 position will support the world’s largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations. The Deskside Level 2 technician reports to a company Team Leader or Regional Service Manager but may also take direction from the supported customer as well. The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player. The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs. Based on the facility type supported, this Level 2 position may also require working variable or flexible shifts (1st. 2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.
Required Skills:
* Must have strong troubleshooting skills across multiple technologies
* Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
* Analyze, resolve, respond to, and document end user inquiries
* Install desktop/Laptop software using approved tools
* Troubleshoot operating system
* Troubleshoot connection issues with LAN/WAN
* Update tickets with accurate and timely records of work performed, and resolution detail
* Maintain and contribute to a knowledge base
* Coordinate hardware warranty repair
* Escalate to 3rd party vendors when necessary
* Responsible for raising and coordinating problem management issues
* Perform additional tasks (end user/infra related) when required
* Participate in projects
* Strong understanding and skills in SLA, KPI Management
* Must be able to walk long distances
* Must be able to lift up to 50 lbs without assistance
* Will often work in dirty, hot or cold environments.
* May need to work while kneeling
Ability to be the face of company and provide an outstanding end user customer experience.
Desire for continual learning and skill development and is always striving to make incremental improvements.
Punctuality, dependability, and a strong work ethic are key attributes for this position.
Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
- America’s Most Honored Businesses (Top 10%)
- Fastest-Growing Staffing Firm by Staffing Industry Analysts
- INC 5000 List for Eight Consecutive Years
- Top 100 by Dallas Business Journal
- Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let’s make it happen.