Designer – Product III

Title: Product Designer
Location: Remote/ California
Duration: 2-4 weeks

Senior UX/UI Designer Datadog Dashboard

Project Overview

We are seeking an experienced UX/UI Designer to design a Datadog-based operations dashboard for the Client Pay Business Operations team.

This dashboard will enable real-time monitoring of:

• Partner system uptime
• Failures and incidents
• Product experience across multiple geographies

The goal is to create clear, actionable visualizations that allow the team to quickly identify issues and compare performance globally.

An initial draft dashboard exists. This engagement will assess, refine, and redesign it as needed.

Background

The Business Operations team manages payment partners worldwide, including:

• Primary strategic partners
• A long tail of smaller partners

They need a dashboard that helps them:

• Monitor uptime in real time
• Identify and triage failures quickly
• Compare performance across regions
• Distinguish primary partner issues from long-tail partner issues

Scope of Work

1. Current State Assessment

• Review the existing draft dashboard
• Identify gaps, usability issues, and improvement opportunities

2. Information Architecture

• Define partner and geography hierarchy (Global Region Country Partner)
• Design filtering and drill-down logic
• Establish clear user flows for multi-partner, multi-geography views

3. High-Fidelity Mockups (35 Views)

• Production-ready dashboard designs
• Designed within Datadog’s widget and layout constraints

4. Interactive Prototype

• Clickable prototype
• Demonstrates filters, drill-downs, and alert states

5. Design Specifications

• Annotated handoff documentation
• Clear mapping to Datadog components and capabilities

Key Design Challenges

• Scale Visualization

Highlight primary partners while keeping long-tail partners accessible without clutter.

• Geographic Hierarchy

Enable seamless drill-down from global view to region, country, and partner.

• Real-Time Clarity

Ensure at-a-glance understanding with clear severity indicators.

• Platform Constraints

Work within Datadog’s dashboard capabilities and widget types.

Meeting Schedule

Meeting

Purpose

Duration
Kickoff
Review existing draft, align on goals, discuss hierarchy
1.52 hrs
Design Review 1
Present IA and wireframes
11.5 hrs
Design Review 2
Present high-fidelity mockups
11.5 hrs
Final Handoff
Deliver designs, prototype, and specs
1 hr

Required Qualifications

• 5 years of UX/UI design experience
• Strong portfolio demonstrating dashboard or data visualization work
• Experience designing within constraint-based platforms (Datadog, Grafana, Tableau, Looker, etc.)
• Ability to create production-ready design specifications
• Experience designing enterprise B2B or internal tools

Strongly Preferred

• Direct Datadog dashboard design experience
• Background in operations, SRE, or infrastructure monitoring
• Experience visualizing hierarchical data (geography, org structures, partner tiers)
• Familiarity with enterprise design systems or Human Interface Guidelines

Soft Skills

• Comfortable collaborating with engineers and data teams
• Able to translate ambiguous requirements into structured design solutions
• Self-directed and responsive to async feedback

Estimated Engagement

Total Estimated Hours: 5466 hours

Breakdown:

• Kickoff dashboard review: 46 hrs
• Information architecture wireframes: 1012 hrs
• High-fidelity mockups (35 views): 1620 hrs
• Meetings (4 total): 6 hrs
• Revisions (2 rounds): 810 hrs
• Interactive prototype: 68 hrs
• Handoff documentation: 4 hrs

Assumptions

• Access to existing dashboard and sample data will be provided
• Partner list, geographies, and priority tiers will be shared
• Stakeholders available for feedback within 48 hours
• Implementation will be handled by the internal team

Out of Scope

• Datadog engineering or implementation
• Data pipeline or backend work
• Ongoing maintenance after final handoff

Success Criteria

• Business Operations team can identify partner failures within seconds
• Geographic and partner hierarchy is intuitive without training
• Final designs are fully implementable within Datadog’s capabilities