Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: HR and Payroll Technology

Why Consider This Job Opportunity

• Salary up to $23.49 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact by enhancing customer support experiences
• Ongoing training and development opportunities to stay updated with platform features
• Work in a dynamic, fast-paced environment with a focus on continuous improvement

What To Expect (Job Responsibilities)

• Become the go-to product expert on Global Payroll and HR capabilities for customers in your designated region
• Develop and maintain clear, accurate content, documentation, and FAQs to support customers and internal teams
• Analyze customer support interactions to identify trends, pain points, and opportunities for improvement
• Serve as a senior resource for Customer Support Specialists on complex, region-specific payroll issues
• Personally own and resolve challenging customer cases using your payroll expertise

What Is Required (Qualifications)

• Bachelor’s degree
• 0-3 years of professional work experience or prior internship experience
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between 9am to 6pm PST
• Strong client-facing skills with experience managing enterprise customer relationships
• Excellent analytical and problem-solving skills, with a proven ability to resolve complex payroll discrepancies

How To Stand Out (Preferred Qualifications)

• Experience working in a payroll provider, HR software company, or a large in-house payroll function

HRTech #PayrollSupport #CustomerService #CareerOpportunity #TrainingProvided

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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