Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: SaaS (Software as a Service)

Why Consider This Job Opportunity

• Salary up to $25/hr
• 401(k) matching with full match on the first 5% contribution
• Profit sharing and stock options available during profitable years
• Flexible vacation time with 12 days for personal use
• Health insurance coverage with 90% of premiums for employees covered
• Opportunity to work in a hybrid environment with 2-3 days in the West Michigan office

What To Expect (Job Responsibilities)

• Respond promptly and professionally to customer inquiries via chat, email, and phone
• Troubleshoot and resolve customer issues, escalating when necessary
• Provide accurate, up-to-date information on products and services
• Stay current on product knowledge to increase autonomy and efficiency
• Actively contribute to team goals and collaborative projects

What Is Required (Qualifications)

• Proven experience supporting SaaS products via chat, email, or phone
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Self-motivated with a proactive approach to learning the product
• Confidence in making autonomous decisions that benefit customers and the team

How To Stand Out (Preferred Qualifications)

• 2+ years of customer service experience, specifically with SaaS products
• Understanding of event or box office ticketing software in the performing arts industry
• Familiarity with customer service software such as Slack and Intercom
• Experience using Apple/Mac products and ticketing software like Intercom/Zendesk
• Comfortable working in a hybrid environment

SaaS #CustomerSupport #HybridWork #CareerOpportunity #EmployeeBenefits

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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