Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Software and Payments Technology

Why Consider This Job Opportunity

• Salary up to $26.00 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with a dynamic team dedicated to innovation
• Inclusive workplace that values diversity of thought and experience
• Engage directly with customers to enhance their experience and satisfaction

What To Expect (Job Responsibilities)

• Provide customer support and training for software installations, configuration, and troubleshooting
• Schedule and complete appointments and follow-ups with customers to ensure a positive experience
• Conduct onboarding for AutoFluent Pay, including terminal installations and review of the Merchant Track platform
• Stay updated on AutoFluent Software features, functions, and setup
• Communicate effectively with customers and co-workers via telephone, email, and chat

What Is Required (Qualifications)

• Customer service work experience, including phone and email support
• Strong oral and written communication skills
• Troubleshooting and problem-solving skills
• Excellent organizational skills and attention to detail
• Fluency with MS Windows desktop operating systems

How To Stand Out (Preferred Qualifications)

• Experience in a software support role or a similar technical field
• Familiarity with payment processing systems
• Ability to learn quickly and adapt to new software features
• Previous experience in a customer-facing role in a tech environment

SoftwareSupport #CustomerService #CareerGrowth #InclusiveWorkplace #TechIndustry

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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