Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Financial Technology for Professional Services

Why Consider This Job Opportunity

• Competitive compensation package with annual bonuses and equity options
• Flexible Time Off and paid holidays to promote work-life balance
• Comprehensive health insurance coverage including a 100% company-paid HDHP plan
• Opportunities for continuous learning and development through 8am.edu and leadership programs
• Supportive wellness initiatives, including mental health support and nutrition coaching
• Engaging team culture with virtual and in-person team-building events

What To Expect (Job Responsibilities)

• Provide inbound customer support through calls, emails, and support ticketing systems
• Troubleshoot and resolve product-related issues for customers
• Educate customers on the use of Mycase/LawPay/CPACharge products
• Document issues and steps for resolution to improve service quality
• Stay updated on new product releases and enhancements

What Is Required (Qualifications)

• Bachelor’s degree
• Minimum of 2 years of experience in a customer support role
• Excellent written and verbal communication skills
• Strong interpersonal skills and a high level of professionalism
• Proficiency in Windows and Microsoft Office applications

How To Stand Out (Preferred Qualifications)

• Demonstrated experience utilizing AI tools and technologies to enhance workflows and decision-making
• Ability to handle difficult situations with a positive attitude
• Experience in a team-oriented environment

FinancialTechnology #CustomerSupport #CareerGrowth #WellnessPrograms #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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