Customer Support Analyst- Email Migration (2 months onsite; after 2 months, this will be a remote role)
- 2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
- Working knowledge of Microsoft Office suite.
- Working knowledge of computer hardware and printers in an enterprise environment.
- Highly self-motivated and directed.
- Analytical and troubleshooting skills.
- Superior listening skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present technical ideas in user-friendly language.
- Experience in IT customer support or service desk roles.
- Familiarity with Outlook, email systems, and basic DNS concepts.
- Strong communication skills and customer service mindset.
Preferred skills:
- Bachelor s degree with emphasis in computer science, math, or engineering
- Active Directory administration
- Microsoft Lync experience
- A+ Certification
- Network+ Certification
- ITIL v3 Foundation