Customer Success Manager
Customer Success Manager | AI Agents
Location– New York, US (Hybrid)
The Company:
We’re representing a pioneering AI agent company operating at the intersection of web and data. Backed by serious funding, built by a founding team with a history of creating industry-leading businesses, and with technology that is genuinely ahead of the curve – the foundations here are extraordinary.
The product is compelling. The people are exceptional. And the best is yet to come.
The Role:
This isn’t a tick-box CSM position. They need someone who will sit at the crossroads of Product, Support, and Engineering – someone who understands customers deeply enough to advocate for them internally, and commercially sharp enough to turn great relationships into real revenue growth. Retention and expansion will be yours to own.
Requirements:
- 4+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success or Account Management
- Proven ability to manage and influence senior stakeholders with confidence and clarity
- Familiarity with web technologies (HTML/CSS)
- Experience working in an early-stage, high-growth startup environment
- Comfortable operating with ambiguity and building process where little exists
- Strong communicator – equally at home in a technical deep-dive or an executive business review
Why This Role?
You’ll be joining at the ground floor of something genuinely special – with the backing, the talent, and the technology to go all the way. If you’ve been waiting for the right early-stage bet, this is it.
If your profile is a strong match, someone from our team will be in touch.