Customer Success Lead
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems—and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
We are seeking a skilled and proactive DevOps Lead to join our team and play a critical role in shaping, maintaining, and scaling our infrastructure and deployment pipelines. This role requires hands-on experience with cloud platforms (Azure and AWS), a deep understanding of DevOps principles, and a focus on enabling seamless AI/ML deployments in a secure, cost-effective, and scalable environment
++Key Responsibilities:++
- Serve as executive-level contact for strategic customers; build trust and long-term partnerships.
- Drive onboarding, adoption, renewals, and expansion opportunities.
- Lead and develop a high-performing customer success team.
- Establish CS playbooks, health metrics, and lifecycle processes.
- Manage escalations and ensure seamless cross-functional collaboration with Product, Engineering, and Sales.
++Requirements++ ++:++
- 8–15+ years in Customer Success/Account Management, including leadership experience.
- Strong track record in managing enterprise clients and driving value realization.
- Excellent communication, stakeholder management, and executive engagement skills.
- DevOps or cloud technology experience preferred
Salary Range: The salary for this position is between $120,000 and $170,000 annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Position Information
Benefits: The company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year]. The paid time off benefits meet the paid sick and safe time laws that pertain to the city/state. [1015 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System].
This position is eligible for commissions in accordance with the terms of the company’s plan. Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for a bonus based on the achievement of mutually agreed KRAs.
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!