Customer Service Training Manager
Cyber Focus AII’s mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.
Employer Industry: Nutraceuticals and Integrative Health
Why Consider This Job Opportunity
- Salary up to $110,000 per year
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance and life insurance
- 401k plan with employer matching contributions up to 4%
- Opportunities for training, professional development, and career growth
- Monthly allowance of supplements and gym membership reimbursement
What To Expect (Job Responsibilities)
- Develop and deliver onboarding and ongoing training programs for Customer Service Representatives
- Build and maintain a centralized Knowledge Base that serves as the source of truth for Customer Service
- Manage communication of product lifecycle updates, including launches and ingredient changes
- Create and maintain standard operating procedures for Customer Service processes across all business areas
- Communicate current promotions and key updates to the Customer Service team
What Is Required (Qualifications)
- Bachelor’s degree required, preferably in Integrative Health, Nutrition, or a related field
- 5 or more years of experience in the nutraceutical, supplement, or integrative health industry
- Must be able to travel onsite 4 times a year, with additional travel as needed
- Strong understanding of dietary supplements, ingredients, and their role in health and wellness
- Clear and effective written and verbal communication skills
How To Stand Out (Preferred Qualifications)
- Experience in a compound pharmacy or similar environment
- Experience in training, enablement, or knowledge management within a customer service environment
- Ability to translate technical or scientific information into clear and practical guidance
Nutraceuticals #CustomerService #TrainingManager #CareerGrowth #HealthAndWellness
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