Customer Service Specialist I – Enrollment/Call Queue Support

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Staffing Solutions Organization LLC
United States (Remote)
  • Environmental
  • FlexTime
  • FullTime

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Enrollment Specialist / Customer Service Representative

Location: Remote

Schedule: Monday–Friday, 7:30 AM — 5:30 PM (ET)

Position Overview
The Enrollment Specialist / Customer Service Representative supports applicants and enrolled providers for Home and Community-Based Services (HCBS) waiver programs. This role is responsible for guiding providers through enrollment requirements, reviewing applications, and ensuring all necessary documentation is completed accurately.
This is a highly collaborative role requiring strong customer service, organization, and attention to detail while working in a remote team environment.

Key Responsibilities

  • Respond to inbound calls, emails, and messages from applicants and providers regarding enrollment, requirements, compliance, and scheduling
  • Serve as a central point of contact for provider-related inquiries
  • Review and screen provider applications for completeness and accuracy
  • Identify potential compliance issues and escalate to project management as needed
  • Return incomplete applications with clear guidance on required documentation
  • Conduct outreach via phone and email to assist applicants in completing submissions
  • Document all interactions with clear and concise contact notes
  • Coordinate with internal teams to route non-HCBS inquiries appropriately
  • Submit completed applications for quality assurance review
  • Support enrollment tracking and follow-ups across a high-volume workload (40 applications)
  • Perform additional duties as assigned

Required Qualifications

  • Minimum 2 years of customer service experience
  • Strong organizational skills with attention to detail and accuracy
  • Ability to manage multiple priorities and high-volume workloads
  • Excellent written and verbal communication skills
  • Ability to work independently while collaborating with a remote team
  • Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint)
  • Comfortable learning new systems and processes

Education & Experience

Option 1:

  • Bachelor’s degree and 2 years of experience working with providers

Option 2 (in lieu of degree):

  • Minimum 36 months of experience working with providers

Required Experience Includes:

  • Working with healthcare or social service providers (e.g., critical care, public health, HCBS populations)
  • Experience serving special populations such as children, older adults, individuals with TBI, or developmental disabilities
  • At least one year of experience in one or more of the following:
  • Provider monitoring
  • Medicaid or third-party payer billing
  • Provider training
  • At least one year of experience in one of the following settings:
  • Home health, community health, or HCBS programs
  • Hospitals or private practices
  • Long-term care or mental health programs
  • Publicly funded or community-based social service programs

Preferred Qualifications

  • Experience with HCBS waiver programs or Medicaid enrollment processes
  • Prior experience in provider relations or healthcare compliance environments

Additional Information

  • Remote role; must be available during standard business hours
  • No supervisory responsibilities

Keywords
HCBS, Medicaid, Provider Enrollment, Customer Service, Application Review, Healthcare Administration, Provider Relations, Compliance, Data Entry, Microsoft Excel, Outlook, SharePoint, Remote Work, Healthcare Operations, Case Management Support, Call Center, Public Health, Waiver Programs

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

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