Customer Service Specialist

About The Company ForgeFit is a leading provider of premium fitness equipment dedicated to supporting gyms, studios, and training facilities across the United States. Our commitment is to empower fitness professionals by delivering reliable, high-quality products backed by our 100% Performance Guarantee. We pride ourselves on building trusted partnerships with our clients, ensuring they have the best equipment and service to help their members achieve their fitness goals. ForgeFit’s reputation for excellence and customer satisfaction makes us a preferred choice in the fitness industry, and we continuously strive to innovate and improve our offerings to meet evolving needs.

About The Role As a Remote Customer Service Specialist at ForgeFit, you will serve as the primary point of contact for our customers, representing our brand with professionalism and care. Your role is essential in creating a seamless and positive experience for our clients from the moment they place an order to installation and ongoing support. You will handle inquiries, troubleshoot issues, and coordinate with various internal teams to ensure customer satisfaction. This position offers an excellent opportunity for individuals who are passionate about customer service, enjoy problem-solving, and have an interest in fitness or gym equipment. Working remotely, you will be part of a collaborative team dedicated to helping fitness facilities succeed by providing exceptional support and service.

Qualifications

• Minimum of 1+ years of experience in customer service, support, or a client-facing role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to stay organized and manage multiple priorities effectively
• Proficiency in CRM systems and support tools
• Positive attitude with a genuine desire to assist others
• Interest in fitness or familiarity with gym equipment is a plus

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with orders, shipping questions, product details, and troubleshooting
• Collaborate with fulfillment, sales, and service teams to resolve issues efficiently
• Maintain accurate and detailed records of customer interactions using CRM systems
• Follow up proactively to ensure customer needs are met and satisfaction is achieved
• Stay updated on ForgeFit’s product lines, policies, and procedures to provide accurate information

Benefits

• Competitive hourly pay commensurate with experience
• Comprehensive health, dental, and vision insurance
• Retirement plan options including 401(k)
• Paid time off and holidays
• Fully remote work environment offering flexibility and work-life balance
• Ongoing training and professional development opportunities
• Be part of a supportive team dedicated to making a difference in the fitness industry

Equal Opportunity

ForgeFit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We believe that a diverse team fosters innovation and excellence, and we encourage qualified candidates from all backgrounds to apply.