Customer Service Representative – Omnichannel Contact Center

Role: Contact Center Representative

Responsibilities

• Deliver high-quality customer support through inbound and outbound calls, chat, and email.
• Resolve customer issues, provide product and service information.
• Identify upsell and cross-sell opportunities.
• Utilize CRM and contact center tools to document interactions.
• Follow scripts and compliance standards to ensure consistent service.
• Meet performance targets in a fast-paced, metrics-driven environment.

Qualifications & Skills

• Strong communication skills for engaging with customers across multiple channels.
• Ability to handle multiple contacts efficiently and professionally.
• Familiarity with CRM and contact center technology.
• Customer-focused attitude with problem-solving skills.
• Adaptability to a team-oriented, performance-driven culture.