Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare (Anesthesiology)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient satisfaction
• Development of skills through in-service training
• Commitment to work/life balance and employee well-being

What To Expect (Job Responsibilities)

• Answer incoming patient, insurance company, and physician office telephone calls
• Respond to all patient inquiries and complaints related to billing, claims, payments, and collections
• Record all customer contacts, including resolutions or actions taken
• Maintain strict confidentiality while documenting actions in system notes
• Demonstrate a positive attitude and provide personal service 100% of the time

What Is Required (Qualifications)

• High school graduate or equivalent
• Minimum of two years of collection experience or equivalent combination of education and experience
• Proficiency with math skills for calculating charges, payments, and adjustments
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and follow company policies

How To Stand Out (Preferred Qualifications)

• Associate degree in business administration or a related field of study
• Experience in a healthcare organization
• Knowledge of insurance processing, guidelines, and general laws related to payers
• Basic knowledge of CPT, ICD-9, and ASA codes
• Strong analytical skills and problem-solving abilities

Healthcare #CustomerService #CareerOpportunity #Anesthesiology #EmployeeDevelopment

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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