Customer Service Representative

About The Company UnitedHealthcare, a leading division of UnitedHealth Group, is dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to access and quality care. With a commitment to innovation and excellence, UnitedHealthcare strives to improve health outcomes for individuals and populations across diverse demographics. The organization is focused on building a responsive, affordable, and efficient healthcare system that meets the evolving needs of patients and providers alike. As a trusted partner in healthcare, UnitedHealthcare offers a wide range of services and solutions designed to enhance the well-being of its members while promoting health equity and inclusivity. The company values integrity, collaboration, and a customer-first approach, fostering a work environment that encourages professional growth and meaningful contributions.

About The Role This remote Customer Service Representative position is based in Texas, offering the flexibility to work from home within commutable distance to our Fort Worth office located at 300 Burnett Street. The role involves handling inbound customer inquiries related to healthcare services, benefits, and account information. You will be responsible for answering 75-100 calls daily, identifying customer needs, and providing accurate information or guidance to resolve issues efficiently. The position requires active listening, problem-solving skills, and the ability to navigate complex computer systems to research and resolve customer concerns. Training will be provided on the job, with hours aligned to your schedule, and the role demands flexibility to work any shift within our operational hours of 8:00 am to 7:00 pm CST, including one Saturday shift per month. This full-time role offers an opportunity to contribute meaningfully to the healthcare industry while enjoying a supportive work environment that values diversity, inclusion, and professional development.

Qualifications

• High School Diploma, GED, or equivalent work experience
• Must be 18 years of age or older
• At least 1 year of experience in a customer service, administrative, clerical, or related environment using phones and computers
• Proficiency with computer applications and Windows-based systems
• Ability to work a Saturday shift once a month
• Previous experience working as a contractor at UnitedHealth Group or its subsidiaries is preferred
• Flexibility to work any 8-hour shift between 8:00 am and 7:00 pm CST

Responsibilities

• Handle 75-100 incoming customer calls daily, accurately identifying the nature of each inquiry
• Ask relevant questions and actively listen to understand customer issues and needs
• Document all interactions and relevant information in the computer systems accurately and thoroughly
• Research complex issues across multiple databases and collaborate with support teams to resolve escalated concerns
• Provide clear, courteous, and empathetic assistance to customers, ensuring a positive experience
• Follow company protocols and procedures to ensure compliance and quality standards
• Participate in ongoing training and development activities to enhance product knowledge and customer service skills
• Perform additional duties as assigned to support team and organizational goals

Benefits

• Competitive hourly pay ranging from $16.15 to $28.80, based on experience and location
• Comprehensive benefits package including health, dental, and vision insurance
• Retirement plans such as 401(k) contributions
• Incentive and recognition programs
• Stock purchase options and other employee perks
• Opportunities for professional growth and development within a leading healthcare organization
• Flexible work arrangements with remote work options

Equal Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to fostering an inclusive environment where all employees and applicants are treated with respect and dignity. We do not discriminate based on race, national origin, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. We also maintain a drug-free workplace and require candidates to pass a drug test prior to employment.