Customer Service Representative

Customer Service Representative The building materials industry is a trade that offers long term stability and career growth opportunities Alliance Door Products is a community of caring and motivated professionals Apply now and find out how our company values support our status as an industry preferred employer Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team httpswwwalliancedoorproductscomuscareers HOURS This is a full time job Monday Friday in the office at our location RESPONSIBILITIES Conduct oneself with the highest level of integrity positively representing the company and employees in a trustworthy and sincere mannerServe as the customer contactPositively and professionally address customer needs requests and concerns in a timely mannerProcess customer calls information requests order delays and backorders and track order status and confirmations in an accurate efficient and timely mannerProficiently navigate multiple programs simultaneously with efficiency using shortcutsExperience in navigating and operating programs efficientlyEnter orders for basic stocked productsFollow up and provide feedback on customer quotationsStrive to become knowledgeable of Alliances door and millwork productsContribute to a collaborative team oriented work climate that supports our Statement of PurposeWork with team members to develop professionally and flourish as we strive to successfully exceed customer needsCommunicate effectively and professionally with the team to ensure that everyone knows what is planned and that teamwork is fosteredCreate opportunities for team participation and successWork independently with minimal supervision in a fast paced environment with frequent interruptionsOther duties as directed by supervisorCORE SKILLS & QUALIFICATIONS Must have at least two 2 years of experience working in a customer service oriented office environmentFamiliarity with the millwork industry or the building industry is strongly preferredMust be able to communicate concisely and clearly in both written and verbal exchangesSignificant experience with Outlook Word and Excel software is a mustCOMPENSATION & BENEFITS Wage Competitive Wages DOEMedicalDentalVision insurance and Health Savings Accounts HSAs with employer contributionsRetirement PlanPaid HolidaysPaid Time OffPaid Bereavement Leave401KGrowth and Development OpportunitiesPOSITION CLOSING MORE ABOUT OUR COMPANY We are an equal opportunity employer and one of North Americas leading distributors of high quality door products The great service and products we deliver are a result of the hard work and talent of our exceptional team We work very hard to hire the best team members who share our core values in respect for all people integrity in every situation and quality in everything we do A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company This job is Safety Sensitive and therefore is contingent upon a pre employment drug test including marijuana As a standard part of the employment application process Alliance Door Products may request employment references AllianceDoorProducts1