Customer Service Representative

About the Company

The organization is a manufacturer in the wellness industry, specializing in hot tubs, swim spas, baths, showers, saunas, and pool equipment. With headquarters in California and operations globally, it has over 65 years of experience providing wellness solutions. The company addresses the market’s demand for innovative and reliable wellness products.

About the Role

The Customer Service Representative is the primary contact for assigned dealer accounts nationwide within the Bath Remodel business. This role manages customer inquiries, resolves complex issues, coordinates with internal departments, and ensures high customer satisfaction and account retention. The position plays a critical role in maintaining strong dealer relationships and supporting operational efficiency.

Responsibilities

• Serve as the main support contact for assigned customer accounts
• Develop and maintain business relationships with assigned accounts
• Manage all communications with dealers via phone, email, and Salesforce cases
• Proactively update customers on order status, issue resolution, and account information
• Process customer orders and prepare correspondence to meet customer needs
• Respond promptly to calls, emails, and Dealer Portal inquiries
• Maintain accurate records in CRM and internal systems (Salesforce preferred)
• Support team efforts by completing related tasks and additional responsibilities as assigned

Requirements

• 2 years of customer service or account support experience, preferably in B2B, manufacturing, supply chain, or order processing
• Strong verbal and written communication skills
• Proficiency in customer service and CRM systems (Salesforce preferred)
• Proficient in Microsoft Excel
• Strong problem-solving, organizational, and attention to detail skills
• Ability to work independently and collaboratively
• Commitment to excellent customer service
• Ability to work remotely
• Availability Monday to Friday, 7:00 AM to 4:00 PM PST, with flexibility for additional hours

Compensation

Starting at $21.00 USD per hour, based on experience

Benefits & Perks

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.