Customer Service Representative
Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Automotive Services
Why Consider This Job Opportunity
- Starting pay at $15/hr (based on experience) plus commissions
- Medical, Dental, and Vision insurance provided
- Paid Time Off (PTO) included
- Performance-based hybrid work-from-home option available after 30 days
- Supportive team culture focused on recognition and career growth
- Opportunity to make a significant impact on customer satisfaction and retention
What To Expect (Job Responsibilities)
- Handle inbound customer calls with professionalism, clarity, and urgency
- Assist customers with questions about their Vehicle Service Contracts
- Identify reasons for potential cancellations and work to retain the customer
- Explain coverage, pricing, terms, and incentives with confidence
- Process adjustments, renewals, and cancellations per company policies
What Is Required (Qualifications)
- High school diploma or equivalent
- Experience in customer service or retention roles required
- Friendly, confident, and clear communicator over the phone
- Strong listening and empathy skills
- Ability to multitask and thrive in a fast-paced environment
How To Stand Out (Preferred Qualifications)
- Prior knowledge of Vehicle Service Contracts is a plus
- Basic computer proficiency and the ability to learn internal systems
- A desire to grow within a mission-driven company