Customer Sales Service Representative Dispatcher Remote
Benefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Inside Sales & Customer Service Dispatcher (ServiceTitan Required)
Top Hat Chimney Sweeps — Auburn, AL Full-Time | In-Office Position
Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.
We’re growing, and we’re looking for the right person to join our team in a key role:
Inside Customer Sales & Service Representative / Dispatcher
This is NOT an order-taking position.
We are not looking for someone who simply answers phones and gives pricing.
We are looking for someone who can confidently:
Listen to customers
Ask great questions
Understand the real problem
Communicate with empathy and professionalism
Guide the customer to the right next step
Book appointments that get results
If you enjoy helping people and you’re comfortable selling through service, you may be a great fit.
What You’ll Be Doing
Answer inbound calls and convert inquiries into scheduled appointments
Make outbound calls to existing customers and members to get them taken care of
Dispatch and coordinate service appointments
Use ServiceTitan daily to manage scheduling and customer communication
Work closely with technicians and leadership to deliver a 5-star experience
Pay Performance Bonuses
Starting pay: $15/hour bonuses
Bonuses include:
$10 per booked lead that gets completed
Membership sales bonuses of $5, $20, or $30 depending on level
Strong performers can earn significantly more than base pay.
Benefits
Paid training
PTO
Insurance options available
Growth opportunities in a stable, high-performing company
Requirements (Please Read)
To be considered, you must have:
✅ Experience using ServiceTitan (required) ✅ Strong phone communication skills ✅ Ability to multitask and stay organized ✅ A coachable attitude and desire to improve ✅ Confidence guiding customers — not just taking orders
Google Workspace experience is a plus.
Who This Role Is Perfect For
This job is for someone who believes:
“Customers don’t just need a price — they need someone who can help.”
If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.
How to Apply (Important)
To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering:
Who you are
Why you’d be great in this role
Why you’re not afraid to sell through service
Send it to: office@calltophat.com
If it’s a strong fit, we’ll reach out quickly.
This is a remote position.