Customer Order Management Representative

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System One
Nashville, TENNESSEE, United States
  • Charity
  • FullTime

Customer Order Management Specialist

Pay Rate: $24/hour – Schedule: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM

Work Arrangement: Hybrid (3 days onsite — Monday, Tuesday 1 additional required in-office day; 2 days remote) Position Overview

The Customer Order Management Specialist acts as the single point of contact for assigned customer accounts, managing the full order lifecycle to ensure timely and accurate order processing. This is not a call center role.

The role requires strong customer service skills within a supply chain or order management environment, working closely with customers to monitor and manage order status while meeting service level expectations.

Key Responsibilities Order Lifecycle Management

  • Manage assigned customer accounts from new customer setup through order fulfillment

  • Enter, modify, and track customer orders

  • Ensure orders are processed and shipped by agreed deadlines

  • Support logistics coordination when required

  • Maintain accurate documentation throughout the process

Customer Support & Communication

  • Serve as single point of contact for customers, distribution centers, and manufacturing plants

  • Provide proactive updates and continuous communication

  • Resolve complex customer inquiries through research and system knowledge

  • Escalate issues appropriately while documenting all actions

  • Maintain accurate records of all interactions in internal systems

Compliance & Documentation

  • Ensure compliance with export policies and shipping regulations

  • Compile required export/shipping documentation

  • Support credit and debit processes

  • Utilize SOX knowledge when applicable

Quality & Process Improvement

  • Liaise with manufacturing/aftermarket teams regarding quality concerns

  • Submit Material or Process Non-Conformance claims via Quality Management System

  • Support supervisor during customer visits

  • Prepare and distribute internal and customer reports

  • Participate in or lead process improvement initiatives

  • Support departmental goals and performance metrics

Required Qualifications

  • Minimum 1 year of relevant experience

  • Experience in customer order management or supply chain environment

  • Strong communication skills

  • Familiarity with Excel

  • Experience with credit and debit transactions

  • Understanding of SOX compliance

  • Knowledge of Quality Management Systems (preferred)

Top 3 Skills

  • Strong communication skills

  • Supply chain/order management experience

  • Excel proficiency

Apply with an update CV.

Ref: #193-Precision Oakridge

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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