Customer Onboarding Specialist

About the Opportunity:

The organization is a mission-driven team focused on creating an engagement platform for churches, Christian ministries, non-profits, and businesses worldwide. The Customer Onboarding Specialist role is designed to guide clients through the onboarding process post-sale, ensuring they adopt the services effectively and achieve maximum satisfaction.

Responsibilities:

• Provide tailored services for paid implementation clients including consulting, building, and graphic design

• Offer creative direction and solutions via tickets, phone calls, and screen sharing

• Curate client onboarding journeys and ensure apps pass internal review within six weeks of signup

• Review client apps for quality assurance

• Collaborate with the team on projects to improve client experience

• Troubleshoot complex client issues

Requirements:

• Minimum 2 years of customer service experience

• Experience using Zendesk, JIRA, Asana, and Google Apps

Bonus Qualifications:

• Basic coding knowledge

• Experience with Photoshop or other image manipulation and design software

Benefits & Perks:

• Generous Paid Time Off

• Medical, Dental, and Vision Coverage

• Short and Long Term Disability and Life Insurance

• 401k Matching

• Professional Development opportunities

• Top of the Line Equipment

• Referral Program

• Parental Leave

• Family-Friendly Culture

Compensation:

• Total compensation between $50,000 and $55,000 per year

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”