Customer Experience Specialist
Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.
- Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization
- Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates
- Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty
Requirements Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).
- Customer-centric mindset with strong problem-solving abilities
- Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams
- Thrives in fast-paced environments, executing multiple tasks with high efficiency
- Proficient in Excel for data analysis to support operational decision-making
- Fluent in Mandarin（Proficient in Chinese） (written & spoken)
- Valid U.S. work authorization (work visa/green card/citizenship required)
- U.S. driver’s license & willingness to travel frequently by car
Benefits 401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work mode includes hybrid and remote options