Correspondent (BlueCare)

BlueCare Plus is seeking a Correspondent to join our remote team.

This role is responsible for preparing and responding to member and provider correspondence related to insurance products, claims, accounts, and services. The Correspondent explains policies, laws, and regulations clearly in written communications, modifies correspondence templates as needed, and processes incoming and outgoing letters and emails. Responsibilities also include collaborating with internal teams to gather required information, and providing backup support to the Customer Service team by answering calls when necessary. This position may assist other roles as needed, and overtime may be required based on business needs.

To be successful in this role, candidates should have prior experience working with FACETS and previous experience in BlueCare Customer Service and/or Claims, along with strong communication skills and the ability to explain policies, laws, and regulations clearly and accurately.

Job Responsibilities

• Explaining policies, laws and regulations within correspondence clearly; modifying correspondence documents and templates when necessary.
• Preparing correspondence received about insurance products, claims, accounts, services, etc.
• Distributing and collecting correspondence letters and emails and processing outgoing ones.
• Working with internal stakeholders to obtain relevant information needed for correspondence.
• This position may be required to back up and/or provide assistance to other positions as needed.
• Work overtime as required

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year – Applicable system experience (Facets, etc.)
• 1 year – Customer service and/or claims experience

SkillsCertifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations

Grade 07; QIP

BlueCare Experience Preferred, Customer Service Rep experience with correspondent back-up training highly preferred.

Number of Openings Available

1

Worker Type:

Employee

Company:

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST’s EEO Policies/Notices may be found by reviewing the following page:

BCBST’s EEO Policies/Notices (https://www.bcbst.com/docs/equal-employment-opportunity.pdf)

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee’s largest health benefit plan company, we’ve been helping Tennesseans find their own unique paths to good health since 1945. More than that, we’re your neighbors and friends — fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We’re also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.