Job Summary:

The Corporate Office and Operations Receptionist position will be the first point of contact and provide administrative support across the Company.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greets and welcomes guest(s) as soon as they arrive; assists with guest notification in Verkada system.
• Communicates with security personnel to assure coverage during business hours.
• Walks visitor(s) to the appropriate person and office as needed.
• Ensures the reception area is tidy and presentable, with all necessary stationery and materials.
• Provides basic and accurate information in person, phone, and email.
• Receives, sorts, and distributes daily mail and deliveries.
• Assists with mailing borrowers’ and co-borrowers’ statements.
• Performs other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Supports other administrative staff with overflow work, including but not limited to word processing, data entry, and Internet research tasks.
• Assists with Investor Relations mailers during designated daily time period.
• Assists with Friday lunches, including ordering, arranging, notifications, clean-up, etc.
• Ensures conference rooms are tidy and fully stocked.
• Attends all meetings and training courses as required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Ability to multi-task and prioritize tasks.
• Understanding of basic office equipment and protocols.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Knowledge of CRM software.
• High school degree or GED required.

Education and Experience:

• High school degree or GED required.
• One (1) year of experience in an administrative role/front office representative/or similar role experience required.