Community Programs Manager

About the Company: The organization operates in the IT and Security data management space, providing data solutions trusted by major companies across demanding industries. It addresses critical challenges in managing and analyzing IT and security data by offering scalable platforms that enhance data use and operational efficiency. As a remote-first company, it supports a distributed workforce and is experiencing rapid growth driven by a customer-first approach.

About the Role: The Community Programs Manager is responsible for fostering customer engagement by creating and managing community platforms and programs. This role connects users at various stages and with different needs to relevant content, peers, and resources, enhancing customer learning and adoption. The position bridges community, customer success, product, and marketing functions to improve product experiences and accelerate market reach through community-driven insights and initiatives

.
Responsibilitie

• s:

Design and execute a strategy to engage community members based on adoption stage, use case, technology stack, and participation inter

• estSegment community journeys by cohorts such as new admins, power users, partners, and students, tailoring experiences accordin
• glyDevelop and scale user group programs for virtual and in-person events with repeatable proces
• sesCentralize content and best practices to support user group leaders globa
• llyRecruit and enable user group leaders with streamlined registration, logistics, and reimbursement syst
• emsCreate community programs and hackathons to help users maximize platform value and explore new capabilit
• iesIntegrate hands-on labs and educational offerings as community-building activit
• iesCollaborate with social media to promote programs, highlight contributors, and share success stor
• iesTranslate community feedback and stories into content that supports adoption and advoc

acy
Qualificati

• ons:

Minimum 6 years of experience in community management, developer relations, customer advocacy, or related roles within B2B SaaS or infrastructure/observability se

• ctorsProven success managing communities on Slack, Discord, or similar, and experience with Q&A/forum platforms such as Discourse, Stack Overflow, or Gainsight I
• nsideStrong program management and facilitation skills, including scaling programs across re
• gionsProficient with community and marketing analytics tools like CommonRoom and Google Analytics, using data to inform deci
• sionsExcellent written and verbal communication skills with the ability to engage and motivate community me
• mbersExperience collaborating with Sales, Marketing, Product, Sales Engineers, Customer Success Engineers, and external par
• tnersFamiliarity with observability, security, or IT operations and related tools or platforms comparable to the organization’s pro

ducts
Pay Range and Compensation Pa

• ckage:

Salary range: $107,000 to $168,000, dependent on geographic location and candidate’s experience, knowledge, and

• skillsCompetitive benefits package including health, dental, vision, short-term disability, life insurance, paid holidays and time off, fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wid

e bonus
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national

origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career pag

e or ATS.