Commercial Relationship Manager

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience Job Summary The Commercial team serves as Stellantis Financial Services subject matter experts for Commercial Lending Responsibilities include sales dealer on boarding on going dealer servicing risk mitigation and work out The Commercial Relationship Manager CRM under the direction of the Director of Commercial Lending Operations interacts directly with dealers to carry out responsibilities As we are a new department this is an opportunity to help shape a captive automotive commercial lending department for long term success The first several months will be spent in part developing processes and policies working with key vendors on systems and creating a dealer value proposition to set SFS up for success Essential Duties & Responsibilities Personal career growth work with Director Commercial to map a development plan tailored to your personal career goalsEngage directly with Field Sales to build dealer relationships Participate in the sales process with responsibility for Commercial sales objectivesFull qualification of Commercial loan prospectsStructure SFS Commercial loans including pricing in accordance with SFS pricing model and return targets Commercial products to include floorplan capital loans line of credit real estate construction and cash managementServe as voice of the customer within SFS for Commercial products Follow through with leadership communication as necessary product creation productprocess modification and closing the circle with our dealer customersCoordinate with dealer Field Sales and Underwriting to drive an efficient underwriting process with a focus on customer satisfactionLead the Commercial account on boarding process including asset verification and legal document creation dissemination and archivingOwn the on going dealer risk mitigation process to include financial statement submission spreading and adjustments ratio and trend analysis red flags reporting and periodic formal account reviews Also the effective communication of all of the above to appropriate SFS stake holdersOn going account maintenance for example increased security guarantees or pricing in response to increased risk or security releases or decreased pricing in response to decreased risk or market pressuresInteract with dealers to manage existing SFS Commercial accounts within SFS policies and processes To include exception escalation and documentationQuickly and effectively respond to any bounced floorplan payments leveraging developed dealer relationshipsContribute to the work out process with problem accounts; communicating with the dealer coordinating with Legal and escalating as neededCompetencies Leadership Lead by example Own hisher activities and outcomes Contribute to making SFS a great place to work through daily interactions Contribute to an environment of continuous learning and improvement Own self development aligning with individual goalsAttention to detail Ability to work accurately and to identify analyze prevent and solve problemsCustomer Service Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitmentsInterpersonal Skills Work with others ability to gain credibility provide effective customer service and foster positive working relationships with internal and external stakeholdersOral Communication Translate summarize and communicate complex ideas and clearly articulate concepts to multiple audiencesWritten Communication Write clearly and informatively edit work for spelling and grammar present numerical data effectively read and interpret written informationTeamwork Balance team and individual responsibilities; contribute to building a positive team spiritQuality Management Look for ways to improve and promote quality; demonstrate accuracy and thoroughnessEthics Treat people with respect; keep commitments; inspire trust of others; work with integrity and ethically; uphold organizational valuesOrganizational Support Follow policies and procedures; complete administrative tasks correctly and on time; support organizations goals and valuesPlanningOrganizing Use time efficiently; perform and prioritize multiple tasks seamlesslyProfessionalism Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follows through on commitmentsQuality Demonstrate accuracy and thoroughness; apply feedback to improve performanceAdaptability Change approach or method to best fit the situation; deal with frequent change delays or unexpected eventsDependability Follow instructions respond to management direction; Ttake responsibility for own actions; commit to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate planInitiative Ask for and offers help when neededInnovation Meet challenges with resourcefulness; generate suggestions for improving workQualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Education andor Experience The knowledge skills and abilities typically acquired through the completion of a college degree or MBA Candidates should have at least 3 years automotive commercial lending and account management experienceFinancial Skills Candidates should have extensive knowledge of accounting financial statement analysis cash flow and dealer workout and ability to interpret key financial ratios as defined by SFSMathematical Skills Algebraic calculations are periodically required to calculate items relevant to a commercial contract or line of creditComputer Skills To perform this job successfully an individual should have beginning to intermediate MS Office skills in Excel Word and PowerPointOther Working knowledge of industry specific web based tools such as DataScan Docusign etcPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to type; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate Schedule This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 40 of the time Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons