Collector

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience Position Summary Responsible for the collection and resolution of delinquent auto loanlease accounts Utilizes telephone automated dialer and written correspondence in a fast paced goal oriented collections department Provides customer service regarding collection issues and available collection programs Accountable for reducing delinquency for assigned accounts Essential Job Duties and Responsibilities Confers with customers by telephone in an attempt to collect current and past due payments determines the reason for delinquency and updates customer informationConfirms account holder by following safeguards procedures on every callDocuments conversations and arrangements accurately in the collection systemAdheres to collection standards of conduct policy on all accounts including third partiesTreats all contacts in a courteous and professional mannerReviews customers files and offers programs to qualified customers to minimize delinquencyUses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accountsUtilizes collection skip tools to locate accounts leading to resolutionRecommend accounts for repossession or legal actionMaintains delinquent rates at or below objectivesMeet daily and weekly production goals Calls and dollars collectedCompliance with all company policies and proceduresThis position involves regular access to specified personal information of consumers including but not limited to Social Security numbers and dates of birthAll other duties assignedQualifications and Competencies To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions ExperienceMinimum 2 years customer facing related experience andor 1 year collection related experienceEducation requirements andor certificationsHigh school diplomaGEDDallas Tx Qualifications Preferred Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirementsAbility to recognize problems resolve or escalate as needed including using a variety of talk offs to convince the customer to make a paymentSpeak and listen effectively to customers via phone and tolerate stressful interactions with customersMulti task in a high energy standard office andor home environmentKnowledge of and compliance with the Fair Debt Collection Practices Act local state and federal collection lawsAn applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position Physical Requirements Complete for your position eg periods of sitting standing walking close vision for computer work speaking hearing driving if required Reach lift andor move up to 10 lbs Reasonable accommodations will be reviewed upon request Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons